The Martechno Beat: Decoding Martech!

The Martechno Beat: Decoding Martech!

By NetcoreBusinessMarketing
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The Martechno Beat: Decoding Martech! episodes

  • AI-led Growth Lessons in Healthtech from Indonesia's Klikdokter

    The digital-first health strategies adopted by several countries to control the spread of COVID-19 have reshaped the way the healthtech sector functions. AI-powered healthcare apps are taking centre-stage.

    We caught up with Iqbal Sandira, Head of Digital and Growth Marketing at Klikdokter, Indonesia.

    Klikdokter is Indonesia’s leading healthtech company focused on creating a happier and healthier society. They are pioneers in bringing digital health service to the people of Indonesia that they can trust and rely on.

    Iqbal highlights the following:

    • The changes in consumer behavior during these testing times
    • The need for brands to focus on creating goodwill through empathy
    • The challenges in marketing, especially in the healthtech sector
    • The importance of AI and multi-channel marketing automation for brands to prepare for the next wave of economic growth
    • Listen on to understand how a healthtech pioneer like Klikdokter is using AI and multi-channel marketing to create a sustainable roadmap for regrowth.

      20 min
    • How QuadX Uses Personalization to Win in Philippines' Digital Logistics Space

      The COVID-19 pandemic has created a shift in the way businesses function. It has given birth to new opportunities that are worth of exploring and learning from during these challenging times.

      We caught up with Raffy Vicente, Commercial Director of QuadX, Philippines - to understand the impact COVID-19 has had on the digital logistics sector and to gain a deeper insight into the pivotal role of personalized marketing in driving revenue.

      QuadX is a leading experience innovator in the Philippines, specializing in cross-border digital logistics and e-commerce payment processing. They aim to make delivery and payment seamless in this entire value chain.

      Raffy talks about the following:

      • The effect of COVID-19 on the digital logistics and payment processing business
      • The value of personalization in this space
      • The need to create the right buyer personas to benefit from personalization
      • The KPIs that matter the most while measuring the impact of personalization
      • The steps to kickstart a data-driven personalization strategy for entrepreneurs
      • Hear what Raffy has to say on the need for personalization across enterprises, SMBs, and startups alike; particularly in the digital logistics and payment processing sector!

        29 min
      • Lessons on Digital-led Growth from India's Equitas Small Finance Bank

        COVID-19 has given both brands and consumers alike enough food for thought. Many B2C and B2B brands are pivoting their strategies to ensure sustainability and re-growth.

        We recently chatted with Vignesh Murali, Head of Marketing at Equitas Small Finance Bank, India.

        Founded in 2007; Equitas Small Finance Bank is a leading new age bank that is giving children, youth, families, and business people across India a new and fun way to bank. Headquartered in Chennai, India; they believe in enabling and elevating livelihoods based on trust.

        Vignesh shares insights on the following:

        • The dire need for brands to be customer-centric during these times to get back on the growth path
        • The importance for brands to adopt a data-first mindset
        • The value in leveraging Macro and Micro-Influencers
        • The new trend of sharp migration from ATL to digital marketing strategies
        • The role of personalization, mobile marketing, and digital adoption to uplift user retention and conversions
        • Listen in to learn how a leading banking player like Equitas is harnessing new-age digital transformation to create a sustainable, customer-centric brand!

          14 min
        • Acing Personalization in Banking Like Standard Chartered Bank, Malaysia

          COVID-19 has acted as a catalyst for digital transformation across several industries. And, banking is no exception.

          We recently caught up with Aizuddin Danian, Head of Digital Banking at Standard Chartered Bank, Malaysia who shared valuable insights on how personalization in the banking industry is critical to both business and consumer interests.

          Aizuddin Danian highlights the following:

          • The impact of COVID-19 on the banking sector
          • How digital transformation is the key to serve the changing needs of consumers 
          • The important KPIs that the banking sector has to focus on to ensure user retention during these volatile times
          • The value of personalisation to consumers in the banking sector
          • The need for brands in the banking sector to leverage AI/ML and predictive analytics to develop a competitive edge
          • Tune in to learn how a banking giant is delivering differentiated customer experiences across both emerging and mature markets in these times and beyond!

            29 min
          • Powering Smoother Take-offs Like AirAsia With Digital Transformation in the Travel Industry

            The COVID -19 pandemic continues to impact most industries at an unprecedented scale , especially the travel industry. The sector has witnessed a major disruption over the past few months.

            We recently caught up with Tarun Valecha , Senior Product Owner at AirAsia.

            AirAsia is the largest airline in Malaysia in terms of fleet size and destinations. During these challenging times, AirAsia has emerged as one of the few airlines to act quickly to develop contactless technology to boost travel confidence.

            Tarun Valecha highlights the following:

            • The impact of COVID-19 and the resultant changes in the travel industry market landscape
            • The need for organizations to be agile in order to restart and sustain growth
            • The importance of embracing technology like AI, chatbots, predictive analytics, etc. to increase user engagement across their website and mobile app
            • The critical KPIs to measure user engagement in the travel sector, especially during these times
            • The power of personalization at scale to drive higher user conversions and retention
            • Join us to understand how a leading brand like AirAsia is leaning on cutting-edge tech and AI to retain its competitive advantage in the travel industry.

              25 min
            • Digital Transformation Lessons from UAE's Century Financial

              COVID-19 has transformed the competitive and consumer behavior landscape across industries and regions. The BFSI sector also continues to deal with this trickle-down effect.

              We caught up with Sharad VK, Marketing Director at one of the leading financial services providers from the UAE: Century Financial.

              Headquartered in Dubai and with over 30 years of expertise in the market, they specialize in investments and trading in financial instruments like currencies, indices, shares, and treasuries.

              Sharad VK highlights the following:

              • COVID-19 as a catalyst for digital transformation
              • The current BFSI landscape in the UAE and Middle East
              • The guidelines for brands in BFSI to revamp their marketing strategy to counter these unusual times
              • The need for brands to deliver customer-centric personalized experiences
              • The changes in BFSI consumer needs and guidelines for re-marketing
              • Listen on to understand what a BFSI leader like Century Financial is doing differently in the COVID-19 era to set serve consumers better while setting new operational benchmarks!

                20 min
              • E-Commerce Growth Lessons from Vietnam's Top Online Book Retailer; Fahasa.com

                In this very special episode in Vietnamese, we caught up with Nguyen Thinh, Head of Marketing, at one of the leading online bookstore platforms in Vietnam: Fahasa!

                In an interesting chat, Nguyen shares valuable insights in the COVID-19 context and beyond:

                • How businesses need to adapt in terms of their work (from home) culture, data analytics, and marketing strategy during these current times
                • The important role of data-driven user engagement and retention 
                • The key user engagement and retention challenges specific to the online bookstore business
                • Delivering awesome user experiences at scale with personalization
                  • How Fahasa drives marketing ROI using email, web and mobile app engagement, personalization, etc.
                  • Learn how a specialty online bookstore can adopt multi-channel marketing automation and omnichannel personalization to re-position itself for growth in a post COVID-19 world.

                    16 min
                  • Delighting Customers through E-Commerce Personalization Like MetroDeal

                    The COVID-19 pandemic is pushing B2C brands to think beyond survival and focus future re-growth.

                    To understand how e-commerce platforms across emerging markets are reacting to the changing tides of consumer behaviour, we caught up with Matthias Pieringer, COO and Julien Marie, Marketing Technology Officer at MetroDeal, Philippines.

                    Founded in 2011, MetroDeal is one of the most successful e-commerce platforms in Asia, with growth rates of more than 20% every month. They specialize in being a virtual marketplace, online travel, and hyper-local deals booking portal.

                    Matthias and Julien share cutting-edge insights on :

                    • The importance of the communication and marketing strategy for an e-commerce business during these unprecedented times
                    • The need for the organizational C-Suite to adopt an analytical approach
                    • The positive impact of personalization across platforms, channels, and devices on marketing ROI and topline revenues
                    • Listen on to understand the value of personalization to increase conversion and user retention rates for e-commerce platforms, both during and post COVID-19!

                      21 min
                    • Adapting to Changes in User Behavior Like Naluri in the HealthTech Space

                      COVID-19 and resulting lockdowns across geographies are encouraging B2C brands to accelerate their pace of digital transformation and pay closer attention to rapidly evolving consumer behavior.

                      We caught up with Azran Osran-Rani, the CEO and Co-founder of Malaysia’s leading digital health and therapeutic platform: Naluri.

                      Naluri combines user behavior and psychology, data science, and digital design to help digital users make healthy and sustainable lifestyle habits.

                      A prominent business and marketing leader, entrepreneur, startup mentor, and author; Azran was featured in Tatler’s “Most Influential Voices in Asia” list (May, 2020). He has previously held leadership positions at the likes of iflix, AirAsia, and Astro.

                      Azran Osran-Rani talks about:

                      • Change in consumer behaviour due to COVID-19 and the mental impact on these situational changes
                      • The need for brands to be truly customer-centric to re-start and sustain growth
                      • The KPIs to measure user retention at Naluri
                      • The critical role of personalization in the HealthTech space
                      • How AI, NLP, and predictive analytics can shape business strategy
                      • Tune in to understand why Azran Osran-Rani believes technology is important to brands across all verticals and how it is changing the healthtech sector radically.

                        26 min
                      • Visualizing Economic Re-Growth Like the Salim Group through the Insurance Sector

                        The global COVID-19 is compelling B2C brands - across industries and markets - to reinvent their short-term and long-term strategies, so they are better positioned in a post-COVID world.

                        We caught up with Reginald Hamdani, CEO of Jagadiri - and in-charge of all digital businesses under one of Indonesia’s largest business conglomerates: Salim Group. 

                        Reginald sheds valuable insights on how they are embracing the power of digital transformation to navigate through these challenging times:

                        • The impact of the COVID-19 lockdown on the Insurance business in Indonesia
                        • The value of empowering and servicing the Bottom of the Pyramid (BoP) as a focus demographic
                        • How to prepare for the next wave of economic growth by leveraging technology and digital transformation
                        • The changes in consumer behaviour trends post COVID-19
                        • Listen in to understand how emerging economies can be revitalized through a digital-first Information and Communication Technology (ICT) strategy.

                          29 min

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