With a global recession looming, businesses and their customers are tightening their belt buckles. Heaters and toilets will always need fixing, but what does a shrinking economy mean for the bottom line in the trades?

Collin Hathaway, Owner of Guardian Roofing and Founder and CEO of Flint Group, joins us to recount his experience with investing in the trades during the 2008 recession. He believes that, even in a slower market, opportunities exist to improve on your business.

Of course, with economic uncertainty often comes financial stress; Collin shares his stance on self-care in an industry that often stigmatizes mental health.

Join us as we discuss:

- How Collin managed to keep his first business afloat in a recession (7:11)

- What opportunities trade companies can seize in a down market (13:47)

- Steps for securing a business ahead of a looming recession (20:45)

- Collin’s take on stress and mental health in the workplace (30:45)

Check out these resources we mentioned during the podcast:

- Collin Hathaway

- Flint Group

- Guardian Roofing & Gutters

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

With a dire need for technicians, trade businesses nationwide are scrambling to find help. Many companies are willing to teach raw recruits from scratch, but what does a culture of quality training look like?

Al Levi, CEO of The 7-Power Contractor, has been consulting with small businesses on training and growth since the 80s. In 2017, he collaborated with Jason Kim, Owner and Service Manager of Zoom Drain - Long Island, and Ray the Plumber.

Al and Jason share their experience with us and give the inside scoop on how you can incorporate a winning training program for techs.

Join us as we discuss:

- How the collaboration between Al and Jason’s people came about (4:38)

- Al’s unique approach to staffing in the trades (13:14)

- The culture adjustment that comes with implementing new training (23:25)

- What results they’ve seen from their training program (34:00)

Check out these resources we mentioned during the podcast:

- Ray the Plumber

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

We’ve heard many stories of men and women in the trades who take a leap of faith to start their own businesses. Typically, those people are hardened veterans of their respective craft.

So, you might say that Rick Vazza, the owner of John Padilla Plumbing Inc. in San Diego, is something of an anomaly.

With zero experience in the trades, Rick bought his plumbing company in 2021. But with his extensive financial planning background, he helped take his team of plumbers to the next level.

Join us as we discuss:

- What prompted Rick to walk away from the world of finance (3:44)

- Rick’s decision to purchase his plumbing business (10:21)

- How his team handled the transition of ownership (21:55)

- Why keeping accounting in-house is important for small businesses (37:18)

Check out these resources we mentioned during the podcast:

- Rick Vazza

- John Padilla Plumbing Inc.

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Everyone is searching for the secret sauce for hit social media content.

For Armando Ramos, owner of Plomero en Phoenix, one catchy jingle was just the right ingredient for his business.

Jingle Stuck in your head? Spotify has you covered.

In this episode, Armando shares how business at his dream plumbing company exploded after a 60-second TikTok went viral with over 50 million views.

He also elaborates on how his social media presence has influenced recruiting and his reputation among other local trades.

Join us as we discuss:

- (6:14) Armando’s leap into starting his plumbing business

- (13:20) Plomero en Phoenix being embraced by the Hispanic community

- (15:21) The company’s jingle that went viral on TikTok

- (21:25) How their TikTok account has translated into business success

Check out these resources we mentioned during the podcast:

- TikTok Armando Ramos

- Plomero en Phoenix

- Jingle stuck in your head? Spotify has you covered

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Most men and women in the trades prefer taking care of business in the field over burying their heads in a computer.

My guest, Mike Marcil, Software Coach at Nexstar Network, is on a mission to help businesses maximize their software proficiencies so they can focus on what’s important - servicing their customers.

As a veteran of the ServiceTitan OS since 2014, he knows a thing or two about getting the most out of your software’s potential.

Join us as we discuss:

- Mike’s journey from HVAC sales to trainer

- His observations from Nexstar’s partnership with ServiceTitan

- Why change in the industry is a good thing

- Daily habits that augment your potential with ServiceTitan’s OS

Check out these resources we mentioned during the podcast:

- Mike Marcil

- Nexstar Network

Help ServiceTitan support St. Jude Children's Hospital when you submit a referral: https://refer.servicetitan.com/

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Some of the leading pioneers in the trades are people who want to be part of the solution to a problem that needs fixing.

That’s why my guest, Lina Kurucz, Managing Partner at Plumbing Troopers, Inc., dove head-first into the plumbing business in 2015. She used her marketing background to kickstart a Florida plumbing firm that puts customer needs first.

By leaning on her employees’ expertise, she’s helped set a new standard for trades in her area.

Join us as we discuss:

- Why Lina saw a need for starting a plumbing enterprise

- The growing pains of a new business

- Supporting employees, including mental health awareness

- Investing in new technology that fulfills custom needs

Check out these resources we mentioned during the podcast:

- Lina Kurucz

- Plumbing Troopers, Inc

Help ServiceTitan support St. Jude Children's Hospital when you submit a referral: https://refer.servicetitan.com/

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

How often are service techs confronted with customer leads that they don’t know how to handle?

Kelcey Summers, President at Service Business Evolution (SBE), and Will Smith, VP of Coaching & Training at SBE, contend that the issue isn’t lack of know-how but the absence of training.

By coaching technicians to work with customers to solve problems rather than push sales, Kelcey and Will believe that businesses will see positive returns on their bottom lines.

Join us as we discuss:

- Why the founder of SBE felt a need to aid technicians through coaching

- How positive reinforcement management can empower technicians

- The culture and ethics behind bridging the customer service gap

- The dichotomy of problem-solving versus product sales

Check out these resources we mentioned during the podcast:

- Kelcey Summers

- Will Smith

Help ServiceTitan support St. Jude Children's Hospital when you submit a referral: https://refer.servicetitan.com/

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

For decades, the American trades have had a regrettable stigma of dirty jobs meant for the uneducated.

My guest, Joshua Page, President of JP Electric and Son, Inc. in Fitchburg, Massachusetts, is on a mission to break down that barrier. Joshua wants to educate our youth and open their eyes to the real potential that awaits them in the trades.

Join us as we discuss:

- Joshua’s journey through the trades into electrical contracting

- How he became a speaking advocate for the trades

- Why the generational gap needs to be addressed

- Using childrens’ books to educate future generations

Check out these resources we mentioned during the podcast:

- Joshua Page TedX Talk

 - www.HusbandFatherEntrepreneur.com

- www.JoshuaPage.pro

Help ServiceTitan support St. Jude Children's Hospital when you submit a referral: https://refer.servicetitan.com/

Josh's book, "What Does Your Daddy Do?" - available later this year.

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

It’s a hard combination to both take advice and learn from experience, but that’s what these father and daughter owners have really taken to heart.  

Hear our conversation with Chloe Davis and Ben Davis at Express Plumbing Heating & Air:

More information about Chloe and Ben and today’s topics:

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

To hear more tales from the trades, follow Toolbox for the Trades on Apple Podcasts, Spotify, our website, or anywhere you get podcasts.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

What’s it like to manage a family of companies with your sisters? Tune in for their amazing story of company growth from one to 217 employees and their plans to double again this decade. 

Hear our conversation with sisters Jessica (Howe) Groat, CFO; Jaime Howe, Plumbing Operations Manager; and Haley Howe, GM, Restoration and Flood — all at the Bill Howe Family of Companies:

More information about Jessica, Jaime, Haley, and today’s topics:

To hear more tales from the trades, subscribe to Toolbox for the Trades on Apple Podcasts, Spotify, our website, or anywhere you get podcasts.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!">Refer them here!  

Hosted by Ausha. See ausha.co/privacy-policy for more information.