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Long COVID might not be top of mind for execs, but its lingering effects tell us everything we need to know about experience in your organization. In this episode we speak with Lila Nazef, VP of Sales and Marketing at Neocase on why HR still isn’t working, how onboarding sets the tone for everything, and what leaders miss when they treat people ops like admin. There’s a real shift happening—from tactical HR to experience-first org design—and companies that miss it will lose the talent war.
We dig in on HR experience design, the blurred lines between sales and marketing, leadership mindset shifts, and why technology isn’t the enemy—it’s the excuse. If you’re tired of reactive HR, this episode brings the fire (and a few hard truths).
Key Takeaways
➡ ➡ HR still operates like a silo, disconnected from brand and revenue.
➡ Sales = the hunt. Marketing = the ecosystem. Most confuse the two.
➡ Poor onboarding breaks trust before it even starts.
➡ Tech should enhance—not replace—human connection.
➡ The Chief Experience Officer isn’t optional anymore.
➡ Most orgs don’t know how their people feel—that’s the real gap.
➡ Experience isn’t fluffy—it’s a measurable competitive advantage.
➡ Communication is still HR’s biggest blind spot.
➡ Mistakes fuel innovation if leaders stop punishing them.
➡ HR needs a rebrand—from policy enforcer to strategic driver.
➡ You can’t fix broken culture with a tech stack.
Chapters
00:00 The Lingering Effects of COVID-19
02:56 Exploring the Value of Organs and Skin
05:57 The Importance of Employee Experience
08:57 Sales vs. Marketing: A Passion for the Hunt
11:57 The Broken HR Experience
14:55 Defining HR Experience and Its Impact
19:49 Seamless Employee Experience
22:02 The Role of Chief Experience Officer
25:48 Transforming HR from Cost Center to Revenue Driver
28:25 Balancing Technology and Human Touch
36:04 Creating Competitive Advantage through Employee Experience
43:41 Embracing Mistakes as a Path to Innovation
Connect with our guest:
Lila Nazef VP of Sales and Marketing at Neocase: https://www.linkedin.com/in/lila-nazef-hrtech/
Connect with us
William Tincup LinkedIn: https://www.linkedin.com/in/tincup/
Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/
Connect with WRKdefined on your favorite social network
Site: http://www.wrkdefined.com
TikTok: https://www.tiktok.com/@wrkdefined
LinkedIn: https://www.linkedin.com/company/wrkdefined
Facebook: https://www.facebook.com/WRKdefined/
Twitter (X): https://twitter.com/WRKdefined
Substack: https://wrkdefined.substack.com/
Learn more about your ad choices. Visit megaphone.fm/adchoices
How do you spot and support high-potential talent before they burn out or walk out? Randi Seran, VP of People at workrise
We unpack her hiring playbook and explain why top performers aren’t always your future leaders.
Key Takeaways
➡ High potential employees often feel invisible—despite outsized contributions
➡ Not all top performers are high potentials, and that distinction matters
➡ Recognition must be personalized—some want the spotlight, others want quiet acknowledgment
➡ Many high potentials don’t self-identify, making them easy to miss without career promoters
➡ Hiring for potential means looking for passion, curiosity, and discipline—not just a résumé
➡ Resilience is becoming the most valuable trait in today’s talent landscape
➡ Communication is the foundation of trust, especially during change
➡ Feeling undervalued can derail even your most committed employees
➡ Behavioral interview questions reveal more than credentials ever will
➡ A clear, consistent hiring process helps uncover what resumes can't
Chapters
00:00 — Who is Randi Seran, VP of People at workrise
03:13 — Understanding High Potential Employees
05:54 — The Impact of Recognition and Appreciation
08:57 — Differentiating High Performers and High Potentials
12:09 — Hiring for Potential vs. Skills
15:00 — The Importance of Resilience in the Workplace
17:58 — Building Trust Through Communication
20:57 — Personal Experiences of Feeling Undervalued
23:56 — Randi's Ideal Hiring Process
Connect with our guest:
Randi Seran, VP of People at workrise: https://www.linkedin.com/in/randi-seran-sphr-4239682
Connect with us
William Tincup LinkedIn: https://www.linkedin.com/in/tincup/
Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/
Connect with WRKdefined on your favorite social network
Site: http://www.wrkdefined.com
TikTok: https://www.tiktok.com/@wrkdefined
LinkedIn: https://www.linkedin.com/company/wrkdefined
Facebook: https://www.facebook.com/WRKdefined/
Twitter (X): https://twitter.com/WRKdefined
Substack: https://wrkdefined.substack.com/
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Think Gen Z is lazy? Boomers are outdated? Millennials are just avocado toast addicts? Megan Grace joins the mic to demolish generational clichés and decode what actually matters in workplace culture. We dive into the mindset gaps that spark friction, miscommunication, and eye-rolls across generations—and how leaders can stop biffing the feedback game.
In this episode we unpack Megan’s new book, “Generations in the World of Work,” with no-fluff takes on work-life balance, retirement myths, and why the 19-year-old brain is your HR wild card. If your idea of communication is still email only… buckle up.
Key Takeaways:
Timestamps:
Connect with Meghan Grace:
Website: https://www.meghanmgrace.com/
#GenZ Podcast: https://www.meghanmgrace.com/podcast
Connect with Us:
William Tincup LinkedIn: https://www.linkedin.com/in/tincup/
Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/
Connect with us on social:
Site: http://www.wrkdefined.com
TikTok: https://www.tiktok.com/@wrkdefined
LinkedIn: https://www.linkedin.com/company/wrkdefined
Facebook: https://www.facebook.com/WRKdefined/
Twitter (X): https://twitter.com/WRKdefined
Substack: https://wrkdefined.substack.com/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Heidi helps organizations turn stagnant hiring funnels into dynamic talent pipelines.
Get the lowdown on why outdated hiring processes are costing you talent, how integrating Applicant Pro and iSolve can turbocharge your workflow, and why internal mobility is the retention game‑changer. We dig into candidate experience trends, generational preferences, and the microcultures that define career progression—plus pro tips for managers to foster authentic employer branding.
In this episode we explore hiring practices, candidate experience, internal mobility, HR technology, and employer branding.
Key Takeaways
Guest Info
Connect with Us
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Career services aren’t what they used to be—and that’s a good thing. What do today’s candidates actually care about? From sales to veterinary medicine, the 2025 jobs report reveals what’s hot, what’s missing, and what employers need to fix in their hiring process. Spoiler: it starts with your job descriptions.
In this episode we talk about career services, applicant tracking systems, transparency in job listings, generational values, healthcare careers, and how leadership and culture shape job seeker decisions in a tight labor market.
Key Takeaways
➡ Gen Z is leading the charge for more flexibility, clarity, and cultural alignment
➡ The #1 job in 2025 is veterinarian—empathy is still a career superpower
➡ Salary transparency isn’t optional anymore
➡ Sales roles offer six-figure potential with no degree required
➡ Poor job descriptions waste time for both sides—clarity wins
➡ Candidates are prioritizing values and mission just as much as pay
➡ Healthcare and specialized roles are dominating future outlooks
➡ Leadership style has a measurable impact on retention and success
Chapters
00:00 – The Report
03:10 – Shifts in Career Services and Job Seeking Trends
06:01 – Generational Perspectives on Work-Life Balance
09:08 – The Importance of Flexibility in the Workplace
12:07 – Insights from the Jobs Report for 2025
15:01 – Top Jobs and Their Implications
17:59 – Sales Roles and Career Pathways
20:46 – Exploring Career Opportunities and Self-Assessment
22:27 – Understanding Job Descriptions and Candidate Needs
24:41 – The Importance of Transparency in Job Listings
26:43 – Finding the Right Fit: Company Culture and Values
30:05 – Managing Expectations in Job Roles
33:32 – The Role of Leadership in Employee Success
34:17 – Insights from Job Seekers: Surprising Career Paths
39:39 – Future Job Trends: Specialization in Healthcare
Guest Info
Jenn Herrity:
https://www.indeed.com/career-advice/author/jennifer-herrity
https://www.linkedin.com/in/jenniferherrity/
Connect with us
William Tincup: https://www.linkedin.com/in/tincup/
Ryan Leary: https://www.linkedin.com/in/ryanleary/
Connect with WRKdefined on your favorite social network
Website: http://www.wrkdefined.com
TikTok: https://www.tiktok.com/@wrkdefined
LinkedIn: https://www.linkedin.com/company/wrkdefined
Facebook: https://www.facebook.com/WRKdefined/
X: https://twitter.com/WRKdefined
Substack: https://wrkdefined.substack.com/
Learn more about your ad choices. Visit megaphone.fm/adchoices
People-first strategies are hitting roadblocks in most orgs — and the numbers prove it. HR leaders like Luck Dookchitra, VP of People & Culture at Leapsome, are on the front lines, navigating complex expectations from all sides while championing flexibility, inclusion, and a purpose behind policy. Leapsome’s 2025 HR Insights Report doesn’t just reveal the gap — it shows where HR needs to go next before talent walks out the door.
In this episode we talk about HR insights, people-first strategies, return-to-office, workplace culture, and flexibility through the lens of Leapsome’s latest research. From broken DEI promises to the myth of productivity in the office, we unpack why HR is stuck — and what it’ll take to move forward.
Key Takeaways
➡ 92% of HR leaders face internal resistance on people-first strategies
➡ 56% feel pressure from executives to enforce return-to-office mandates
➡ 79% of employees say they’re more productive when choosing where they work
➡ 58% believe RTO policies hurt employees with disabilities
➡ One in three HR leaders expect DEI budget cuts in the next year
➡ Flexibility isn’t a perk—it’s now table stakes for engagement
➡ People-first initiatives only succeed when tied to business outcomes
➡ Return-to-office needs a clear, transparent rationale to gain support
➡ Designing work for engagement creates better employee experiences
➡ The future of HR depends on adaptability, inclusivity, and trust
Timestamps
00:00 – Introduction to People-First Strategies
03:22 – Understanding Internal Barriers in HR
06:19 – The Pressure of Return to Office Policies
09:16 – Designing Work for Employee Engagement
11:35 – The Importance of Intentionality in HR Policies
13:13 – Exploring Creativity Through Choice
13:15 – The Impact of Remote Work on Productivity
16:27 – Disability Inclusion in the Workplace
19:31 – The Evolution of Work and Learning
21:38 – The Future of DEI Initiatives
Connect with This Week’s Guest:
Luck Doochitra, VP People & Culture at Leapsome: https://www.linkedin.com/in/luck-dookchitra/
Learn more about Leapsome here: https://www.leapsome.com/
Connect with Us Here:
William Tincup LinkedIn: https://www.linkedin.com/in/tincup/
Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/
Connect with us on Social
Site: http://www.wrkdefined.com
TikTok: https://www.tiktok.com/@wrkdefined
LinkedIn: https://www.linkedin.com/company/wrkdefined
Facebook: https://www.facebook.com/WRKdefined/
Twitter (X): https://twitter.com/WRKdefined
Substack: https://wrkdefined.substack.com/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Can HR really trust AI? We dig into the ethics, automation, and future of HR tech with Oracle's Yvette Cameron. Spoiler: it’s moving fast, and you better keep up.
AI is transforming HR at lightning speed—but trust, ethics, and data security still keep leaders up at night. I sat down with Yvette Cameron from Oracle to unpack what generative AI really means for HCM, and why HR teams need to think big and move faster.
In this episode we look at AI, HR, Oracle, generative AI, adoption challenges, seamless integration, recruitment, decision-making, automation, ethics, data security.
Key Takeaways:
➡️ AI has been shaping HR for over a decade—this isn’t new, it’s just faster now.
➡️ Generative AI can cut job description creation time from hours to minutes.
➡️ Trust remains one of the biggest barriers to AI adoption in HR.
➡️ Many organizations prioritize volume over value when implementing AI tools.
➡️ AI should support human roles, not replace them entirely.
➡️ Company culture must guide AI policies and usage.
➡️ HR needs a "test and learn" mindset to effectively adopt AI.
➡️ Data security is non-negotiable when using AI in HR.
➡️ Delaying AI adoption risks falling behind rapidly evolving tech.
➡️ AI’s role in decision-making is growing—human oversight must keep pace.
➡️ Future AI interfaces aim to be seamless, intuitive, and proactive.
➡️ Ethical frameworks are essential to build confidence in AI systems.
Chapters
00:00 Who is Yvette Cameron and what is Oracle's role to AI in HR
06:41 The Evolution of AI in HR Processes
11:10 The Future of AI Interfaces in HR
20:09 The Role of AI in Decision-Making
26:47 Building Confidence in AI Capabilities
33:15 Unlocking Insights with AI Analytics
💬 Hot take or just hype? Are we headed toward a new normal, or is this just workplace chaos rebranded? Drop your thoughts in the comments!
Connect with us here:
Connect with Oracle's Yvette Cameron: https://www.linkedin.com/in/yvettecameron/
Connect with William Tincup: https://www.linkedin.com/in/tincup/
Connect with Ryan Leary: https://www.linkedin.com/in/ryanleary/
Connect with WRKdefined on your favorite social network
🔗 Site: http://www.wrkdefined.com
🎥 TikTok: https://www.tiktok.com/@wrkdefined
💼 LinkedIn: https://www.linkedin.com/company/wrkdefined
📘 Facebook: https://www.facebook.com/WRKdefined/
🐦 Twitter (X): https://twitter.com/WRKdefined
📩 Substack: https://wrkdefined.substack.com
Learn more about your ad choices. Visit megaphone.fm/adchoices
Recruiters are buried in applications when they should be connecting with talent—and Daxtra is here to change that. Don Tomlinson, CTO of Daxtra, joins You Should Know to reveal how their latest AI-powered tool, Talent Flow, is reshaping recruitment. This isn’t just automation—it’s next-level efficiency, giving hiring teams the power to focus on people, not paperwork.
We dig into AI-driven recruitment, data parsing at scale, workflow automation, the ATS evolution, and how Talent Flow is bridging the gap between staffing agencies and corporate hiring teams. If you hire people, this episode is a must-listen.
➡️ Daxtra processes 100M+ resumes monthly—turning raw data into real insights.
➡️ AI is shifting recruiters from admin overload to real relationship-building.
➡️ Talent Flow automates workflows, cutting through hiring bottlenecks.
➡️ Bad data = bad AI. Garbage in, garbage out—it’s that simple.
➡️ Bridging staffing & corporate HR—Daxtra connects both worlds.
➡️ AI isn’t stealing jobs—it’s giving recruiters their time back.
➡️ Daxtra isn’t an ATS—it makes ATS platforms smarter.
➡️ High-volume hiring teams see massive gains with AI-driven automation.
➡️ Relationships over resume databases—the recruiter’s new reality.
➡️ Talent Flow is a major milestone in recruitment technology.
00:00 – Welcome to You Should Know & Meet Daxtra
01:46 – The AI Engine Behind Talent Flow
10:37 – How Daxtra Connects Staffing & Corporate Hiring
17:27 – The Workflow Revolution: Automating Recruitment
19:20 – The Future of Recruiting: What’s Next?
Don Tomlinson CTO Daxtra - https://www.linkedin.com/in/dontomlinson/
Learn more about Daxtra here: https://www.daxtra.com/
🔗 William Tincup: https://www.linkedin.com/in/tincup/
🔗 Ryan Leary: https://www.linkedin.com/in/ryanleary/
🔗 Site: http://www.wrkdefined.com
🎥 TikTok: https://www.tiktok.com/@wrkdefined
💼 LinkedIn: https://www.linkedin.com/company/wrkdefined
📘 Facebook: https://www.facebook.com/WRKdefined/
🐦 Twitter (X): https://twitter.com/WRKdefined
📩 Substack: https://wrkdefined.substack.com
Learn more about your ad choices. Visit megaphone.fm/adchoices
Employ's CEO, Steve Cox, unpacks the strategy and vision behind the acquisition of Pillar, highlighting how it’s set to transform HR tech through AI-driven integrations and improved workflow efficiency. He discusses the importance of customer engagement, transparency, and future growth plans, including potential new acquisitions.
In this episode, we look at acquisition, HR tech, AI technology, Employ, Pillar, customer engagement, workflow efficiency, integration, recruitment, and technology. Steve shares how this acquisition aligns with Employ's broader strategy to enhance its product suite and deliver measurable value to customers.
➡️ The acquisition of Pillar is a strategic move to enhance AI-driven recruitment technology.
➡️ Employ plans to double its engineering team to accelerate product development.
➡️ Integration with existing platforms like Lever is already in progress.
➡️ Customer feedback is central to measuring the acquisition's success.
➡️ Employ is committed to transparency with its customer base post-acquisition.
➡️ Customer advisory boards will influence future product roadmaps.
➡️ The acquisition aims to bring more resources to Pillar's technology stack.
➡️ Steve Cox hints at potential future acquisitions to expand capabilities.
➡️ Aligning acquisition actions with customer needs is a top priority.
➡️ Enhanced workflow efficiency is a core goal of the acquisition.
➡️ AI technology integration is set to redefine customer engagement strategies.
➡️ Steve's vision is to own the AI-driven HR tech space.
➡️ 00:00 - Introduction to the Acquisition
➡️ 01:26 - The Rationale Behind the Acquisition
➡️ 04:28 - Integration Plans and Customer Impact
➡️ 07:48 - Customer Engagement and Feedback
➡️ 08:56 - Measuring Success Post-Acquisition
➡️ 10:31 - You Should Know
🔗 Connect with Steve Cox: https://www.linkedin.com/in/steve-cox-588a2024/
🔗 Connect with William Tincup: https://www.linkedin.com/in/tincup/
🔗 Connect with Ryan Leary: https://www.linkedin.com/in/ryanleary/
🔗 Site: http://www.wrkdefined.com
🎥 TikTok: https://www.tiktok.com/@wrkdefined
💼 LinkedIn: https://www.linkedin.com/company/wrkdefined
📘 Facebook: https://www.facebook.com/WRKdefined/
🐦 Twitter (X): https://twitter.com/WRKdefined
📩 Substack: https://wrkdefined.substack.com
💬 What’s your take? Is Employ’s acquisition of Pillar a game-changer for HR tech, or just another move in the market? Drop your thoughts in the comments! 🚀
Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, we explore how improv techniques can reshape business dynamics, boost creativity, and enhance leadership. Neil Mullarkey unpacks the power of listening, the 'yes and' mindset, and the importance of trust in building collaborative teams. The conversation dives into overcoming resistance to improv in corporate settings and the impact of inclusive leadership.
➡️ Improv is fundamentally about listening and accepting offers.
➡️ The 'yes and' principle encourages collaboration and creativity.
➡️ Building trust can be achieved through shared experiences and active listening.
➡️ Leaders should create an environment where all voices are heard.
➡️ Improv training can help individuals overcome imposter syndrome.
➡️ Embracing imperfection leads to greater innovation and creativity.
➡️ Women often feel unheard in meetings, highlighting the need for inclusive leadership.
➡️ Improv originated as a tool for social workers to help children express themselves.
➡️ The essence of improv is storytelling and making others look good.
➡️ Navigating uncertainty is a key skill for effective leadership.
➡️ The 'yes and' mindset fosters a culture of possibility rather than rejection.
➡️ Effective communication is rooted in empathy and trust-building.
💬 What’s your take? Are we headed toward a new normal, or just workplace chaos? Drop your thoughts in the comments!
🔗 Connect with Neil Mullarkey: https://www.linkedin.com/in/neilmullarkey/
🔗 Connect with William Tincup: https://www.linkedin.com/in/tincup/
🔗 Connect with Ryan Leary: https://www.linkedin.com/in/ryanleary/
🔗 Site: http://www.wrkdefined.com
🎥 TikTok: https://www.tiktok.com/@wrkdefined
💼 LinkedIn: https://www.linkedin.com/company/wrkdefined
📘 Facebook: https://www.facebook.com/WRKdefined/
🐦 Twitter (X): https://twitter.com/WRKdefined
📩 Substack: https://wrkdefined.substack.com
Learn more about your ad choices. Visit megaphone.fm/adchoices
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