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In this episode, I’m diving into one of the most important (and often overlooked) parts of a successful launch: the emails you send while your cart is open. If you want more sales, more engagement, and fewer crickets during your launch, these emails matter more than you think.
I break down the three essential sales emails I believe every launch needs—and exactly why they work. We talk about how to handle objections before they stop someone from buying, how to connect emotionally with your audience so they feel seen and understood, and how to clearly communicate the benefits of your offer (not just the features).
I also share why every email needs a clear call-to-action and how to make sure you’re guiding your subscribers instead of leaving them confused or overwhelmed.
This episode is practical, strategic, and designed to help you feel more confident hitting “send” during your next launch.
3 Key Takeaways:
Objections don’t disappear unless I address them
If I don’t proactively answer my audience’s concerns, doubts, and fears, they’ll default to not buying. Objection-handling emails remove friction and make decisions easier.
Emotion drives action more than logic
People don’t buy because of information alone—they buy because they feel understood. When I lead with emotion and connection, my audience is far more likely to take action.
Benefits sell, features support
Features explain what my offer includes, but benefits explain why it matters. When I focus on the transformation instead of the content, my sales emails land much more powerfully.
LINKS TO RESOURCES MENTIONED IN TODAY’S EPISODE
Connect with Teresa on Website, (Grow, Launch, Sell), Sign up to Teresa's email list, Instagram, LinkedIn, or Facebook, Subscribe to my Youtube
Transcript
When you are doing a launch, sending your emails is absolutely crucial to a successful launch. And in reviewing and looking at hundreds of different emails, I have noticed that there are certain emails that people are not sending. And if you send these three emails, they are going to make the world a difference to your sales.
If we've not met before, my name is Theresa Heath Waring, and I help course creators. Membership owners and coaches grow their online business, and I do this through my signature program, grow, launch Sell, where I take you through all the steps that you need to grow your audience to effectively launch different products and to sell those products to your audience.
One of the most important things you can do when doing your launch is sending emails. Your email list is your warmest list and is specifically your launch list. So. In previous videos, I've talked about your email list and your launch list. [00:01:00] So the launch list are the people who signed up to go through your particular experience, whether it's a masterclass, whether it's a bootcamp, whatever it might be.
Your launch list is one of the warmest things, so not maximizing that list by sending them good quality and often more than you think emails, it's a massive, massive mistake that you can make, which is why in today's episode I'm gonna talk you through three emails that help so much when it comes to selling, because often a lot of the emails that people send are just basically going.
Buy my thing, another email, buy my thing, another email, buy my thing. And those are very repetitive and very boring and not hitting certain aspects. So I'm going to give you these three emails today that are going to make a world of difference to your sales emails. Email number one is the objection handling email.
Now, often people don't want to actually talk about the objections that their customers have when buying because they think [00:02:00] if they bring it up, that their customers then gonna go, oh, I didn't think of that, and then that's going to put them off buying. So for instance, objections like. The cost objections, like how much time do I have objections?
Like, I've tried this before and it didn't work. The truth is your customers are already thinking these things. They're already experiencing those objections themselves, and by ignoring them. We're not addressing them and we're not helping them overcome the objection because there are always reasons why they have these objections, and there are things that we can say and do that can help them maybe frame them differently or see it differently.
It's not about. Convincing them or coercing them into buy and saying, your objections aren't true. It's about taking their objection and just giving them a different viewpoint and a different way to look at it. So one of the emails that we send in our sales emails period is an objection [00:03:00] handling email.
So we look at the most common objections that we get of why people might not. Join our program Grow Launch Sale, and we will actually address them in an email. So the first step is to actually work out why aren't people buying? And one of the best ways to do this is obviously the conversations that you have with people during your sales period.
So in previous launches, in previous conversations, why didn't people buy now? If you don't have that past data, you can pretty much always go no money or. Can't afford it and not enough time. They are often two of the most popular objections, so. One of the ways in which you can reframe these is you could write an email that talks about, I don't have time for this, and then tell them all the time saving ways that you have bought into whatever it is that you are doing that will help them tell them that actually they would end up wasting more time.
Trying to figure this out on their own, then they're going to waste actually working with you and you giving them the shortcut, the [00:04:00] money. You might want to talk about how this is an investment. You might want to talk about the experience that you've had with other clients where they've come on, they've paid the money and potentially made more money afterwards.
So for instance, when I'm in a launch, if I'm doing a masterclass, which I know is a bit different, but I would also share this in an email, I would often share. How much someone paid to work with me, IE, what it would cost to work with me, one-to-one, what it would cost to work with me in an accelerator, what it would cost to work with me if I consult for you.
And then I give them examples of what those customers made back during that time, showing them that they more than made their investment back and therefore it was a worthwhile investment. So you could try something like that. Of the objections that we often get is, I've tried a program before and it didn't work.
That is a great objection for me to actually. Meet, enter, send an email about so often I will talk about the fact of my program is very different to lots of others out there. I keep it [00:05:00] purposely small. I keep the numbers low because I have a high touch with everyone in my program. If you come to my calls, I am going to talk to you during the call.
I will know your name. I will know what your business is, and I will take all of that into consideration when I give you advice. This isn't just a cookie cutter thing, so that is something that I often share in emails when I'm sending sales emails. If their objection is, I've done all these courses, I've paid all this money before and it didn't work, I can basically come back to that objection and go, well, this is not like anything else that you've ever paid for.
Email number two that I make sure we send is an emotional led email. So there's that saying that people don't often remember what you said, but they remember how you made them feel. Well, that's true when it comes to marketing in terms of if we can connect with someone on an emotional point of view, then actually that is going to be way more powerful than just going, did you see how many modules are in [00:06:00] this?
It's not about the module or the course or the, you get an hour coaching with me. If we can tap into what's the emotion that is going on here, then it really kind of resonates so much stronger than if just us saying there's six modules or whatever it is. So this can come from one of two ways. You can either come from the emotions of the excitement and the hope and the motivation and the kind of thing that they want.
So basically the transformation that they're looking for. Or you could come from emotional point of view of the pain they're in currently. So for instance, you could write an email that talks about how they feel right now. And how they feel might be frustrated, might be angry, might be disappointed in themselves.
It might be that they are losing hope. It might be that they're thinking, this is never going to work for me. And if you can actually write in your email some of the things that [00:07:00] people might say in that scenario, some of those emotional LED sentences, then that is going to be so powerful. Because what we want someone to do in this scenario is we want them to read the email and go, that's me.
That is how I feel. And the other thing is, if you can connect with them on that level, then it shows you truly understand them. And if you truly understand them, you are gonna be able to help them better. And hopefully you're gonna help them with that transformation. So that's one side you can come from, from the kind of pain side.
The other side is from the transformation side. So you could talk about the emotions of imagine the day where you finally get. That six figure launch, if that was what was interesting to you, or imagine the day where finally you can take off the six weeks of summer and not be worried about where money's coming from, or imagine how it would feel to get into a Zoom room and have all these faces looking at you.
So what are the emotions attached to the transformation? [00:08:00] Again, if you can tap into that and they can actually feel that in their bodies and go, oh God, I'd love that so much, then that's really, really helping. Often telling a story or having a kind of more conversational style email will be so much better for that type of email.
But the key thing is what are the emotions they're feeling, either from a pain point of view or from a transformation point of view? And tap into those emotions. Talk about those emotions, and if you can use the lines, the sentences, the language that your customers would use when telling you about how that feels.
Email number three. You need to tell them what the course does for them, not just what it gives them. Hopefully you understand the difference between the features and the benefit. So the features are the things it actually gives you. So for instance, with my program Grow Launch Sale, I would talk about the 98 lessons that are in the course aspect.
[00:09:00] I would talk about the fact that there is a coaching call every other week, and it's for two hours. And I speak to everybody. I would talk about all the templates that you have in there, the swipe files. Those are features, those are what it's actually made up of. Like if you buy, those are kind of the tangible things that someone's going to get.
Whereas the benefits are, what does that mean to you? Okay, great. There's a coaching call every other week for two hours. What does that mean to me? Well, the benefit of that coaching call is that you can ask me anything to do with your business. You can ask me any questions and I will give you advice. You are getting coached.
By me, which means you're making decisions quicker. You can have faith in the decisions you're making because you are asking an expert that knows about this and it means hopefully you are going to have a more successful launch, which in turn, the benefit of that would mean you would make more money and you would get closer to your dream business ultimately.
And I often say like, give this analogy of like if I [00:10:00] told people that they had to walk around the streets with a sandwich board, do you not mind move by sandwich board like. The board that goes over you with the writing on it. If I told people that would get them their goal, they would do it. Okay. They might be a little bit hesitant and think, I've lost my mind, but they would do it because at the end of the day, they don't necessarily want the features.
They want what the features give them. They want the goal, they want the end result, so. The features are great, and I'm sure by this point you've already done an email that gives them the features, but don't forget to give them that all important email of what that means to them and the benefits to them.
So what are the benefits that they're getting when they join your program, your course, your membership, whatever it is. Is it that they get an expert on tap so they don't have to worry about getting questions answered? Is it that they will grow their business, they will have an improved life? Is it that they will gain clarity and confidence?
Is it that they will have a plan to follow so that they can stop [00:11:00] worrying about will this work? So what are the benefits that your features are going to give them? And make sure that you create an email that specifically says. These are the benefits. I wouldn't perhaps use that language, but this is what you are going to be able to do when you come and join me in whatever program it is.
I want to give you a very quick additional tip. You need to obviously make sure you are adding your calls to action on every single email. It needs to be one link or going to one place. You can have multiple links on your email, but it all needs to be going to one place. So don't necessarily go, go and read why I'm an expert on my about page, or I did a, you know, podcast interview or I did a blog about this Every Call to action during that sales period, whether it be on your sales emails, on your social media, on.
Anything where you speak or anything where you are showing up during that sales phase needs to be sending [00:12:00] them to the sales page. So let me remind you of those three emails that I want to make sure that you put in your next sales emails. Email number one is objection handling Email. Email number two is an emotional LED email and email.
Number three is what does this really give them? The features versus benefits Email. If this has been helpful to you, I would really appreciate it if you would give me a like, or even better give me a comment, that would be so, so awesome. I will be back next week with another episode. Until then, have an amazing week.
In this episode, I sit down with the brilliant Laura Belgray—renowned copywriter and founder of Talking Shrimp—to talk all things email marketing. We dive into why your email list is still one of the most powerful tools you can have as a business owner and how to write emails people actually want to open and read.
Laura shares her journey into copywriting, breaks down what really works in crowded inboxes, and gives practical advice on storytelling, humor, and being unapologetically yourself in your emails. We also explore how to use AI as a writing assistant without losing your voice, plus how often to email your list without burning it—or yourself—out.
This conversation is packed with honest insights, refreshing perspectives, and actionable tips you can use right away to build stronger connections with your subscribers.
LINKS TO RESOURCES MENTIONED IN TODAY’S EPISODE
Connect with Laura on Website, Instagram, Facebook, X
Connect with Teresa on Website, (Grow, Launch, Sell), Sign up to Teresa's email list, Instagram, LinkedIn, or Facebook, Subscribe to my Youtube
Transcript
Teresa: If you've been in my world a while, you will know I am a big fan and advocate of every single business owner having an email list. It's one of your greatest assets, but if you've ever sat there thinking, I'm not entirely sure what to write, or I'm sending emails and they're just not doing anything, then this is the episode for you.
If we've not met, my name is Teresa Heath Wareing and I help course creators, membership owners, and coaches grow their online businesses. And every single week I put out an episode and a YouTube video where I give you strategic, practical advice on how to grow your online business. This week is gonna be a little bit different because I have the pleasure of interviewing the amazing Laura Belgray.
Now, if you are a longtime listener to the podcast, you will know that I have done hundreds and hundreds of interviews with some of the industry's top voices. But since starting YouTube, I have. Slowed that down a [00:01:00] little. And in fact, we're not taking interviews at the moment, but when an amazing interview comes up, I'm obviously going to say yes.
And so when I met Laura back in June of 2025 at Atomic Con where we were both speaking on the main stage, I couldn't help but fall in love what she had to say and knew that I wanted to bring her onto the podcast so you guys could learn from her amazing ways. Laura is one of the sharpest and funniest copywriters in the online space, and that's why she has worked with huge names in the online space to help them refine their copy.
In this episode, we are going to be covering how to become someone's favorite email in their inbox, why most people are using emails wrong, how often you really should be emailing, and how to tell those stories without feeling like it's fake or you're forcing it. And we discuss AI and how you can actually use it to make sure that it sounds like you, there are so many good value things that Laura is giving in this episode.
But [00:02:00] without further ado, here is the interview with the amazing. Laura. Laura, welcome to the podcast.
Laura: Oh, thank you so much, Theresa. I'm so happy to be here.
Teresa: Me too. So Laura and I met in person in real actual life, uh, at Atomic on this year. I keep saying it's last year, but it's not as we are recording this, it's November.
No. And it's this year, uh, she was keynoting on the main stage and then later on I was also on the main stage, which was cool. But it was great. What did you think of, had you done an event over here in the UK before?
Laura: No, I had not. And I think even if I had, it would not have been anything like at automaton.
No. It was so fabulous and it was, it was nothing like any event that I've been to, um, just full of. Freaks, and I mean that in the best possible way. The nose freaks like blue hair, pink hair, pierced, everything. Just cool. People being themselves.
Teresa: Yes. Yeah. A lot of polka
Laura: [00:03:00] dots, um, just, and people, people like just living out loud and I loved
Teresa: it.
Honestly, it's such a great event and you are entirely correct. That event is like. No other event, really in the uk. So I think that was a great one. And also that main stage, because you were a keynote, it was round. Mm. Like how I, was it like 1400 people? I think the sports, yeah, I heard
Laura: 1500, but uh, it might've been 1400.
Teresa: It was a lot. I didn't
Laura: see any empty seats. Um, yeah, it was a lot. And I walked out there and that was the biggest one that I've ever done. And I'm used to doing the, these events that are in like, you know, carpeted ballrooms with round tables mm-hmm. And people sitting there with their notebooks. And so that's kind of what I was picturing, and then I went in for soundcheck and I was like, oh my God, that is no pressure.
Teresa: No, that is not a small room. That's not what this is. No. So, [00:04:00] okay. That surprises me because you hang around with some pretty cool people in the online space and you are. Connected through doing work and helping with some pretty big people in the online space. So I'm surprised that you, that that was probably the biggest you've done and you hadn't done bigger than that.
'cause if I had to have guessed, I would've said that was probably your wheelhouse and you were very used to that.
Laura: Oh, thank you. Thank you for guessing that. Yeah. No, I haven't like. Most of the people I know do smaller events. You're right. Yeah. They're usually more intimate and I've never got, I've been very lazy about my speaking career, even though I always say I wanna speak more and then I don't, and so I don't make a.
A real go of pushing it and pitching to all different events. It's usually the event asks me and I say, sure, that sounds fun. They're paying well enough. Let's do it. Um, and [00:05:00] yeah, let's do it. I did speak at, uh, traffic and Conversion in 2019, and that might have been the same number of people. It just was not stadium seating.
Yeah. So it didn't feel as intimidating, but it wasn't, it was a more intimidating conference and crowd.
Teresa: Yeah. It's, it's, yeah. Not as friendly. No, not that the people aren't friendly, but it's much more, I got a little bit of bro marketing from it.
Laura: Absolutely. It's, they are there. Like you can see the ROI calculating behind their eyes, literally while they're walking around.
Like how much ROI, if I go into that session, what's the ROI of that session? Yeah. And uh, it's no pressure to deliver. A lot of intent. Actionable tips. Yeah.
Teresa: Yeah. They were like, what am I getting from every minute of my day here? 'cause this is costing me money. Right. Okay. [00:06:00] So we have digressed, which I love doing, and that is my favorite thing.
Me too. Let's talk about. How you got to be so good and so big at what you do because you have, like I said, you've got some great people that you've done work for that. A lot of people in the online space were like, if I could go and work for them and get a testimonial, like I looked on your site. I did a bit a bit of research, like I'm not, yeah.
You know, it's not really my thing if I'm honest. I'm a kind of. Fly by the seat of your pants girl. But you've got some pretty impressive testimonials on there. Like, how did you enter that world? Did it happen by accident? Was it strategic? How did you get to be the voice for this?
Laura: Yeah. Um, people will wanna throw things at me for saying this, but it was pretty much by accident.
And I mean, that's how the best things happen when you're not pushing.
Teresa: Yeah.
Laura: And attached. I met Marie Forlio in [00:07:00] 2003 in hip hop class at Crunch, and this is when she was hustling as a bartender and with a side business, like side hustle as a life coach. And she gathering names for her list, uh, on a yellow pad, um, with a pen.
And we just, I, I. I had no, I was not networking whatsoever. We just may have started chatting one day after I spent a few months hating her because she had such a great body and like perfect moves and
Teresa: Yeah.
Laura: Um, and we started chatting and she was really nice and we became friends and started walking home together.
And, uh, we would talk about The Apprentice as we were both fans, not knowing that it would lead to the downfall of civilization and, um. You know, in life and, and whatnot. And years later she was. Really into, she was already in the online [00:08:00] business world back then. I had no idea what she was doing. Years later, she was starting like to kind of make it, and she was doing her first live event called Rich, happy and Hot Live.
Um, it was in the Soho House Library, like 50 people, and she invited me to speak. She knew I was a copywriter and I wrote, I wrote for TV back then. Nothing to do with online business, nothing to do with direct marketing, any of that kind of copy. And, but she asked me to give a talk on copywriting and I did.
It was called Five Secrets to Nons Sucky Coffee. And there were no slides. It was just on a, like, on a piece of paper, um, on an easel. And I ended, and people started coming up to me and saying, Hey, I really love that I'm a coach. Um, can you, can I hire you to help me with my about page? Or, I'm a realtor, I don't know what to write in my emails.
And I said, sure, I can do that. And that's how I ended up segueing into this [00:09:00] world. And Marie was my. My mentor and and friend and we ended up working together and, um, she really liked how I approached copywriting and taught it. She was a great copywriter in her own right, but she liked how I brought flavor to it.
And she invited me to create a course with her called The Copy Cure. And so. That, that was really how I, I mean, that was a cheat of all cheats to just, um, up the ladder of the, of the online hierarchy. And so I had Marie in my corner and other people wanted to work with me because of that. Like her name just had so much clout.
People would say, oh my gosh, you work with Marie, you know, I, can I hire you? And so that. That was an incredible, uh, doorway for me.
Teresa: So just so I'm clear and the audience is clear, [00:10:00] your business now, how does it look? Is it predominantly online? Is it predominantly kind of consulting? What, like, if, if you had to explain how you make your money, what, what does your business look like?
Laura: Yeah. I mean, I like to say that I make my money from writing emails because that, that's how I like to think about it. Yeah. 'cause they're the most fun part of my business. But really what it boils down to is I'm a course creator.
Teresa: Mm-hmm.
Laura: So I don't offer one-on-one. Coaching or consulting or copywriting services anymore?
I used to, and that was the mainstay of my business. And then I segued into courses because I really didn't want anything on my calendar anymore. I didn't want appointments.
Teresa: Mm-hmm. During the week. Yeah. I'm with you. Like, honestly, like if I have too many one-to-one calls and it's like, oh no, it makes me feel sick.
I just can't. Yeah.
Laura: Yeah, and you're probably like me. I love the work that I do when I'm on [00:11:00] those calls.
Teresa: Yeah.
Laura: But I just, I wake up in the morning and look at my calendar when I see one o'clock, two o'clock, four o'clock.
Teresa: Yeah.
Laura: Oh no.
Teresa: Exactly. Yeah.
Laura: When you are doing it, it's, it's fine.
Teresa: But it's that just viewing my calendar and also the other thing, I have an issue with people being able to book into my calendar.
Mm-hmm. Like if someone says to me, can you send me a calendar link? I'm like, I can, but there's probably no dates on there. 'cause I just don't like the thought that someone can put themselves in my calendar. Like I hate it. So
Laura: Exactly. It used to be like, yay, I just got a, you know, just got work and the money would come in and be like, oh no, now I have to show up for an appointment,
Teresa: do the work.
Laura: And yeah. So now I have to do the work and my happy place is really writing
Teresa: Yeah.
Laura: Communicating and, and that creative space. And I love nothing more than a day with nothing on the calendar. Mm-hmm. Zero. Um, where I can just write. [00:12:00] And look up and half the day is gone and that's okay. It's not like, oh no, I'm late for something, or I have something coming up.
I love that freedom. That's really my reason for being.
Teresa: So you are fully, like the business is just the online side of the business. You've been in it for quite some time, like pretty early doors of Marie. What like okay. I have a really bad habit of asking about three questions in one. So first off, I really want to know, do you like the online business, the online world?
Because I think that's a really interesting kind of thought. The other thought is, yeah, how is that, how does that question impact the, how much it's changed and how do you feel about it today? Yeah.
Laura: Yes. Um, I've always had a love-hate relationship with it since I got into it. There have always been. What felt like a, a pyramid scheme of coaches, coaching coaches to coach coaches to coach, coach coaches, [00:13:00] uh, and.
It just felt like a snake eating its tail, and I hated the language that people were using of step into your juiciest, most empowered you and all that. Um, I hate juicy, I hate empowerment. I say
Teresa: that wood is horrible.
Laura: It's awful. It all, everything sounded like a badly written Chinese menu. Like three kinds of delicious in juicy sauce and, um,
Teresa: definitely not ordering that.
Laura: Yeah, exactly. And, and I also did, you know, I, there were two sides of it that bothered me. One was the bro marketing side. Um, and especially the beginners who would start studying marketing and then like tweet like, Hey, Wendy's, you're doing it wrong. Um, you know, they just spotting things they thought could be improved, like, you know.
Ice cream. Where's the call to action? Yeah. [00:14:00]
Teresa: Brilliant. Like, and I think that is one of the weirdest things about this industry, that someone can come into it having no experience. So one of the things I'm always very passionate about, and you are exactly the same, right? You came from a copywriting background.
Yeah. I have a degree in marketing and spent 10 years doing marketing for big companies. Like this was our bread and butter before the, we were...
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