Dan Nephew is the Director of Systems and Operations at Lovepop, a bricks and clicks seller of magical pop-up greetings cards.

Founded in 2014, they gained Shark Tank investment in 2015 and last year grew 44%.

We discuss

• why Ops is so crucial right now,
• how it's been key to enabling the growth of Lovepop.

Lots of tips in here for businesses large and small - PLUS we talk about Headless too.

Get all the links and resources we mention at eCommerceMasterPlan.com

Check out Brightpearl https://ecmp.info/brightpearl

This podcast uses the following third-party services for analysis:

Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

Martin Thornalley is the founder of Red Rock Games.

A retailer of board and card games he founded in October 2020.

Nearly 12 months in they are anticipating sales of £180k in the first year.

Martin's been full time in the business since day 1, and we chat about

• how he's chosen what areas to focus on,
• the good and bad that's happened in the first year,
• why he decided to sell on WooCommerce,
• and the role Amazon and eBay have played in the story so far.

Lots to learn in this episode!

Get all the links and resources we mention at eCommerceMasterPlan.com

Check out Brightpearl https://ecmp.info/brightpearl

This podcast uses the following third-party services for analysis:

Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

In this episode, we have everything you need to know to make this year's Black Friday (and whole holiday season!) super successful for your business.

Our 7 eCommerce experts share powerful advice that's going to help you make this year end on a high for your business, despite all the crazy stuff that's going on right now.

Our experts include:

Jessica Totillo Coster from the eCommerce Badassery Podcast

10,000 Customers' Lucy Bloomfield

Digital Gearbox's Becky Hopkin

Jon Tucker from Helpflow

Matt Edmundson from the eCommerce Podcast

Host of the Honest eCommerce Podcast Chase Clymer

AND our host Chloe Thomas shares her advice too

Expect to listen to this episode twice!

Get all the links and resources we mention at https://keepoptimising.com/?utm_source=captivateandutm_medium=episodenotes (KeepOptimising.com)

Episode sponsored by https://www.klaviyo.com/?utm_source=podcastandutm_medium=referralandutm_campaign=masterplan (Klaviyo)

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

Nick Ernst is the co-founder at Snap Supply, an appliance replacement parts specialist who serve the consumer and wholesale markets.

Founded in Oct 2017, they are now doing over 9,000 orders per month.

We discuss

• what led Nick to launch the wholesale side of the business,
• why YouTube is a crucial marketing channel,
• plus how he uses the data from various tools to simplify and streamline processes,
• AND improve the effectiveness of the marketing.

Get all the links and resources we mention at eCommerceMasterPlan.com

Check out Brightpearl https://ecmp.info/brightpearl

This podcast uses the following third-party services for analysis:

Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

Jeremy Bodenhamer is the author of Amazon bestseller “Adapt or Die: Your Survival Guide to Modern Warehouse Automation” and the CEO of ShipHawk.

Get all the links and resources we mention at eCommerceMasterPlan.com

This podcast uses the following third-party services for analysis:

Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

Andrew Lees is the co-founder at Grassracks and an ex-aerospace engineer who’s turned his hand to creating a line of bamboo board, bike and ski racks. Founded in 2012, they are now doing $200k a year, with 30% annual growth.

Get all the links and resources we mention at eCommerceMasterPlan.com

This podcast uses the following third-party services for analysis:

Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

Becky Hopkin is the managing director of our favourite ad agency Digital Gearbox. With her team of Google and Facebook Ad specialists, Becky drives sales to many eCommerce brands AND ran the advertising for the recent eCommerce MasterPlan Virtual Summit.

Becky and Chloe are talking through how they worked together to create a brilliant ad campaign - so LOTS of advice in here about how to get the best out of your ad agencies AND some make-your-ads-better tips too.

Get all the links and resources we mention at eCommerceMasterPlan.com

Want to find out what Becky could do for you? Book your free consultation here https://ecommercemasterplan.com/becky-hopkin-digital-gearbox/

This podcast uses the following third-party services for analysis:

Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

Eliska Krajickova is the founder of Sparkle Moments. A Czech Republic minimalist jewelry brand founded in 2018 it is now on track for £80k this year, with growth at 150% YoY.

She shares some brilliant tips for gaining sales from organic Instagram, her VIP club, and lots more ways a small brand can make the most of its small size to compete against the huge brands.

Get all the links and resources we mention at eCommerceMasterPlan.com

This podcast uses the following third-party services for analysis:

Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

Jordan West is the co-founder of Little and Lively, a baby clothes business founded in 2015 that does over a million a year. And which has been the spring board to much, much more….

We discuss how he started and grew sales, his top marketing advice, why he's bought other brands, AND how to work successfully with your significant other.

Get all the links and resources we mention at eCommerceMasterPlan.com

This podcast uses the following third-party services for analysis:

Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

Chip Walker is a brand, business, and cultural strategist. He’s a co-author of the bestselling book ‘Activate Brand Purpose: How to harness the power of movements to transform your company’.

As head of strategy at StrawberryFrog Chip’s recognised for his expertise in brand creation and brand re-invention – working on brands as diverse as Goldman Sachs, Lexus, Jim Beam, and Heineken!

We're chatting about how you can use your purpose to improve your business and your marketing - get ready for lots of examples, and big ideas.

Get all the links and resources we mention at eCommerceMasterPlan.com

This podcast uses the following third-party services for analysis:

Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/