Your Virtual Upline Podcast

Have you ever taken the time to step back and consider what the EXPERIENCE is like for a CUSTOMER that buys from your business?

If you haven't yet, then I want you to understand that improving your customer experience is one of the easiest ways to…

1. Increase your revenue and make more profit

2. Create more opportunities for your business

The problem is, most people in our profession only focused on the value of the initial sale – not thinking longer term – building relationships and creating an experience for customers.

This 2023, it's no longer about marketing and sales, it's more on customer experience and delivering customer results.

In this episode, I'll teach you how to create a memorable customer experience and make a difference in the lives of your customers.

Listen to Learn

00:14 - Why customer experience is key to profitability?

02:45 - QUESTION: What percentage of your customers buy from you more than once?

04:30 - 2 signs that show your customers are happy

06:00 - QUESTION: What's the lifetime value of a customer in your business?

10:34 - Customer service vs. Serving your customers

12:17 - How to bring more value into your customer relationship

15:34 - Actionable steps to personalize the process

19:40 - The #1 way to build relationships and trust

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We've always been taught that when we post on social media there NEEDS to be a STRONG CTA (call to action) on every single post.

While there's nothing wrong with CTA's, social media has changed in a big way over the years.

(Listen to Episode 339 - How Social Has Changed in 2023 for more details on this)

On this week's episode, I'll show you a different way to think about the content you are creating on social media.

Sell LESS in your CONTENT, more in your CONVERSATIONS.

I'll discuss about why you should sell less in your content and the impact of shifting to transformational selling in your business.

Listen to Learn

00:27 - Why sell less in your content, more in your conversations

02:32 - Student Shoutout of the Week

03:23 - #1 - Make your content and offer LESS VALUABLE

05:53 - #2 - It makes people TRUST YOU LESS

07:32 - The impact of shifting to transformational selling

10:43 - How is your actual business?

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As I promised in the previous episode, today I'll teach you EXACTLY what a Transformational Sales Conversation looks like.

I'll help you understand the right questions to ask and what to focus on in a conversation.

I'll share with you how to create value, build trust, and connect to people in a genuine and meaningful way.

Implementing this strategy will surely increase you results - finding better quality people.

Most people are all over the place with their social media content - looking and sounding like everyone with no plan or clarity.

It's the main reason why you're seeing a down trend in your results.

If you haven't realized it yet, social media has changed dramatically.

The problem is, you don't fully understand how to adapt and evolve your content strategy to WIN.

Today, I'll teach you 3 specific types of content that you need to create and what you need to do to stand out on social media for 2023.

The network marketing industry is full of FEAR recently.

Inflation, recession, potential wars happening, prices going up and consumers spending less….

The list goes on.

A recent report from Forrester says, "Consumers will be highly selective about which brands and business they buy from in 2023."

As an entrepreneur, it's important to adapt your selling style to make sure you're in alignment with what people are looking for.

In this episode, I'll share the consumer trend for 2023 and the steps you can do to set your business up for success in 2023.

Welcome to 2023 everyone! I hope you had a really wonderful time celebrating Christmas and New Year.

Today we are going to talk about CREATING VALUE.

(pssst...check out Episode 333 to learn more about the price value equation)

The concept of creating value has been tossed around a lot in our profession.

In fact, a lot of us have heard statements like, "You've got to create value for what you do", "You've got to create valuable content", "You have to have valuable conversations", etc.

It's because learning how to COMMUNICATE value is one of the most important skills in SALES.

However, many people in our profession don't fully understand that there are actually different levels to value creation.

In this episode we're going to take that one step further and break down the 3 levels of value creation.

Are you frustrating trying to find committed and motivated people for your team?

If yes, then read this:

You don't find business builders. This magical unicorn of a person does not exist.

It's NOT about finding business builders.

It's about understanding what you need to be doing while selling the idea of your business to create an internal motivation for them to do the work.

In this episode, I'm going to share with you the #1 thing that you must be doing in your conversations to find committed and motivated business builders to help you grow your team.

Today, we're going to talk about goal setting.

And before you roll your eyes and hit that stop button, I want to let you know that is not another training about setting goals.

This is not about results focused, achievement-based goals, hitting that next rank, and hustling your way off to success.

I want to share with you a radically different approach to setting goals. One that's going to completely transform your relationship with goal setting.

In fact, I've recorded this episode not for those of who you crushed your goals in 2022…

This is for those people that might not have the best relationship when it comes to setting and achieving goals in their business.

Join our 2023 Transformational Goal Setting Workshop: https://yourvirtualupline.com/goals

Hey everyone! I'm actually going to share with you a recording of a training that I did. It's about what it takes to win selling on social in 2023.

We talked about this two different styles of selling - Transactional vs. Transformational.

I also touched on the current economic state of the world we're living in today and the changes that we need to make as business owners.

Basically, I'll share with you the #1 social selling strategy for 2023.

I just felt there will be a lot of value to share this with you here on the show. Enjoy!

Episode Quotes

"Sales when done the right way is the ultimate form of service."

"Transactional selling doesn't create loyalty or retention."

"The way to create value in a sales conversation is not by talking, it's by listening."

"The most important sale that you must make is selling yourself on yourself."

"The secret to long term success and fulfillment is putting love at the center of your business and life."

Listen to Learn

03:29 - Understanding sales - 'sales is just a conversation'

07:30 - What is transactional selling?

09:48 - Disadvantages of transactional selling

13:46 - Transformational selling vs. Transactional selling

17:01 - The concept of perceived value

21:28 - How to create value in a sales conversation

28:22 - Primary problems to identify in your business

37:53 - The secret to long term success and fulfillment

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Do you want to know what motivates people to buy?

When the value is greater than the price (yes, price and value are two very different things).

As Warren Buffett says, "Price is what you pay, value is what you get."

Today, I'll talk to you about something called The Price Value Equation.

This is one of the most important concept I've learned on how to be successful at selling.