Changing The Industry Podcast

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this bonus episode, Lucas sits down with Mickey Leech, the CEO of Schumacher Electric, to explore the pitfalls of chasing quick riches over hard work in business. 

Mickey shares his unconventional career journey, detailing the valuable lessons he learned from various early jobs and emphasizing the significance of collaboration and empowerment within the workforce. Lucas underscores the importance of hiring people who complement one's weaknesses to build a stronger team.

00:00 Executives transitioning industries often gain new insights.

05:20 Organizations often overlook their end-user impact.

08:56 Trust and relationships drive industry innovation.

09:22 Passionate gearheads create essential automotive products.

13:07 Pathway to excellence: improve incrementally each day.

18:30 Leaders must control, reject feedback, limit vision.

20:55 Anxiety unresolved by prayer despite religious beliefs.

22:40 Agility needed for future education and economy.

25:54 Find me on LinkedIn for career help.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David Roman are joined by Scott Hicks, an industry expert. Scott provides insights into network diagnostics, explaining the simplicity of using basic tools like a multimeter for solving most network issues. David and Scott also discuss their contrasting willingness to experiment and learn. 

00:00 Wife leaves class due to inappropriate jokes.

05:04 Consider change; avoid repetitive conversations.

08:49 Small show rebrand became huge event success.

11:59 Subaru misfire: Coil connector issue discovered.

15:11 Overthinking causes unnecessary complications and mistakes.

18:51 GM evolving automobile network infrastructure strategies.

21:46 Tinkers for 10% performance boost without manuals.

23:48 Skeptical of washing machine solutions. Limited effort.

27:13 It wasn't going to fix the issue.

30:51 Overseas manufacturing benefits consumers with cheap EVs.

35:16 Ensuring transparency for car repair data access.

36:02 Lies frustrate; protocol offers access amid constraints.

39:08 Approach affects perception; manufacturers willing to collaborate.

43:15 Dealers influence training content, favor resistance testing.

46:10 Depopulation conspiracy for land acquisition.

49:41 Saw Scott; commented on his gray hair.

55:11 Biopsy and scope for potential throat cancer.

56:00 George's painful diverticulitis surgery with tube.

58:59 Foam roller relieves back pain effectively.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Jacob Wierengo. They talk about the influence of mindset on health outcomes, citing examples like the placebo effect and the impact of belief on conditions such as gluten intolerance. Lucas shares a research study on a family with a history of Alzheimer's, exploring how the belief in having a gene can trigger symptoms even when it isn't present. David draws connections between stress and modern health issues like back pain, sharing advice on daily exercises to strengthen the spine.

00:00 Car issues persist despite various attempted fixes.
09:14 Belief in having Alzheimer's without genetic confirmation.

13:34 Chernobyl exclusion zone thrived without humans present.

18:36 Uncertain claims about Korean War-era strategies discussed.

23:46 FBI model inconclusive; case remains unsolved.

28:31 They kidnap Ukrainians to replenish wartime forces.

37:42 Preference for few things outweighs dislikes.

39:51 Careless typing leads to nonsensical comments.

45:55 Hesitant leader burdened by ultimate responsibility decision.

51:42 Life isn't fair; people often expect exceptions.

59:16 Develop weak spine, hamstring muscles; try deadlifts.

01:00:10 Progressive overload builds glutes, hips, hamstrings.

01:07:52 Manufacturing prioritizes convenience over serviceability concerns.

01:13:28 Improved tolerance but avoids excess carbs.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Michael Doherty, host of AutoFix AdvisorCast. David discusses purchasing an ADAS calibration machine and a rented facility to ensure precision and reliability over subcontracting services. Lucas shares important insurance and legal insights, emphasizing the necessity of detailed documentation and subrogation to protect businesses from liability. Michael shares his experiences and tips for managing service advisor stress and maintaining high morale through appreciation and mini-breaks. 

00:00 Legitimate subcontracting requires non-obligated, independent mechanics.

06:52 Authorized actions misunderstood; handled fuel pump issue.

14:56 Heavy objects fall gently, minimizing impact danger.

20:19 Motivate service advisors; consistent kindness needed.

26:15 Dispatching helps manage workflow and meet expectations.

29:38 Service advisor accidentally locked outside in rain.

37:08 FCP Euro offers cheaper, comprehensive European parts kits.

38:13 Convenient solution found with FCP Euro kit.

47:16 I allocate, restrict funds for taxes, operations.

50:26 Lighting and floor variations must be considered.

55:23 Insurance dispute over car repair method.

59:26 Insurance decisions influenced by subrogation and discussions.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Josh Parnell, a leadership coach with Limitless Leadership. Josh discusses his people-first leadership philosophy, highlighting the importance of authenticity and vulnerability in effective leadership. David shares a candid story about a human error in car repair, contrasting it with the potential precision of automated systems. The trio humorously explores the dynamics of trust between humans and robots, debating the future roles of leaders in an increasingly automated industry.

00:00 Accidentally touched client's spit cup, disgusting.

06:03 Product quality declined; consider complete grooming kits.

07:25 Eric and Scott's beard oil brand, tough identity.

12:35 AI automates car service with precise personalization.

15:54 He'll double-check his work with paint pen.

18:15 Confidence in superior product despite customer indifference.

20:25 Busy schedule; juggling work and errands.

25:36 Robots assemble; humans double-check quality.

28:44 Philosophy unchanged; add personal touch, uniqueness.

32:29 Animals fight for dominance, not artistic contemplation.

35:35 Create safety and trust for clarity, direction.

38:01 Communication issues lead to disengagement and discontent.

42:18 Frank talk on attendance; resolved positively.

44:43 Growth requires persevering through uncomfortable challenges.

47:11 Mountain Dew acid prevents kidney stones formation.

49:57 Urologist explains VA's unique lawsuit protection method.

55:01 Assume positive intent for constructive feedback.

56:55 Document scheduled one-on-ones for actionable meetings.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Justin Allen of Hunter Engineering and Braxton Critcher of Auto Repair News Today to discuss the unique challenges auto shop owners face today. Justin shares his perspective on nurturing and coaching business efficiency rather than just selling equipment. David highlights the complacency and inefficiencies in many shops, while Lucas underscores the importance of long-term financial planning and delegation in preparation for retirement.

00:00 Early in first relationship, married first girlfriend.

08:45 Braxton asks questions while making videos.

12:11 Prioritize customer needs over complete repairs.

20:24 Experiences differ noticeably between repair shops.

23:30 Shops incentivize profitable diagnostic work patterns.

31:37 Navigating illness can be emotionally challenging.

34:12 Cancer spreading in spine; patient experiencing pain.

38:53 Lacking drive to excel and grow business.

42:46 Inspire hope and change in unaware individuals.

51:45 Keep old cars; avoid buying new ones.

53:42 Shop owners' health and life expectancy questioned.

01:03:47 High pressure prompted major business restructuring decision.

01:07:33 Working hard on coaching, systems; feeling nervous.

01:12:24 I've relaxed the structure, affecting business expectations.

01:14:54 Poor Mike due to trampoline discussion.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Cavan Robinson, General Manager with Vehlo. They discuss a hacking incident targeting dealerships to steal client information, underscoring the importance of strong cybersecurity measures. As the conversation shifts, Lucas highlights the vulnerability of storing cryptocurrency on broker sites, sharing cautionary tales about accessing deceased relatives' crypto assets. Toward the end, they dive into industry events like AAPEX and SEMA, discussing the significance of effectively representing multiple shop management products.

00:00 Inner circle shared inappropriate child-content; hidden scandal.
08:31 Industry professionals change roles frequently at shows.
15:19 Expanding branding with diverse products without overlap.
16:29 Collaborative webinar on shop management products showcased.
26:29 Google penalizes sites with intrusive interstitial ads.
27:56 Shopware prioritizes client perspective over shop experience.
34:58 Be curious, not judgmental; collaborative acquisitions foster growth.
42:46 Centralized expert team standardizes multi-platform development efforts.
43:52 Concerns over using dual software for tires.
50:21 Data-driven pricing in tire management boosts sales.
57:07 AI voice scam mimics CEO for fraud.
01:00:52 Money hacked, experienced CIO highlights insider threats.
01:06:21 Launching partnership with industry leaders for efficiency.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Brandon Jones, Vice President of Limitless Leadership. Brandon shares a compelling story about educating a customer on her vehicle’s extensive issues, emphasizing the importance of clear communication in the industry. David and Lucas discuss the often unrealistic expectations customers have when purchasing cheap, older vehicles, highlighting the financial struggles many face in maintaining them. They also reflect on the emotional toll of negative feedback and the challenges of providing exceptional customer service in their shops and through their podcast.

00:00 Weekly one-on-one coaching for service managers.
04:25 Creating well-rounded individuals enhances professional and personal lives.
09:56 Customer upset over costly vehicle repairs.
13:10 People repeatedly seek charity for vehicle repairs.
14:21 90-year-old lover questions extensive vehicle repairs.
20:51 Explaining repair avoided customer's unnecessary stress.
22:32 Closed shop due to financial strain, relocated south.
25:59 Reconnected to disrupt automotive industry through coaching.
30:33 Axle problem persists despite new stubs.
32:50 No new appointments, concerned about manager’s performance.
35:35 Predicting then mimicking behavior in a conversation.
39:29 Vehicle seen on tow truck after repair.
42:02 Took personal pride in family's community legacy.
46:21 Customer dissatisfaction is their problem, not mine.
48:07 Frustration with business books; desire to share nihilism.
53:17 Mixed blizzard poorly, all frosting at bottom.
54:43 People prefer spending on wants, not needs.
57:59 Needed sun for my pale legs.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Adam and Jessica Debaja of Northland Automotive in Cedar Springs and Rockford, Michigan. Adam shares the challenges and successes of expanding their automotive business, including employee turnover and initial financial struggles. Lucas discusses the importance of proper estate planning and having life insurance to ensure business continuity. Adam and Jessica highlight the lighter side with humorous anecdotes about kids working in their shop and handling energetic family dynamics. I

00:00 Local shop prospered, offered chance to buy.
06:43 Used repair shop rather than building one.
16:04 Five-year-old's endless energy causing family chaos.
17:42 Father accidentally consumes 1500 mg edible gummies.
23:16 Unexpected events underscore the importance of planning.
32:56 Culling early solves persistent employee problems.
33:23 Concern about technical expertise for hiring assistance.
39:13 Mistakes often doom businesses or cause burnout.
49:20 He requests obscure items before normal items.
54:10 Mike Allen's convincing odd job stories.
01:00:22 One kind of Mac and cheese, nothing else.
01:02:29 Cool video on historic Los Angeles taco truck.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Tom Schearer from the Ratchet and Wrench Management Conference. Tom discusses his concerns about preparing a speech for his award and how to keep it concise. Both hosts share their perspectives on fostering authentic customer interactions amidst the challenges of running a shop. 

00:00 Big developments; staff managing shop independently now.
07:26 Daily evaluations disrupt technicians' workflow and efficiency.
12:38 Tech frustrations with non-technical aspects of work.
16:54 Working with Cecil; prioritizing tasks for shop projects.
21:33 Women listen and care differently than men.
28:18 Prioritize critical issues; non-critical can wait.
35:01 Reached a plateau; uncertain of next steps.
40:18 Burnout led to losing multi-million dollar contract.
46:40 I rush tasks when nervous, causing issues.
51:08 Planning retirement, traveling, visiting shops with Christy.
54:25 Confronted a suspicious follower in a crowd.
01:01:10 Branson Landing: river, bluffs, restaurants, tourist attractions.