If you own an online program, you know how exhausting and taxing launches can be for you and your team. In this episode, Shana gives four specific ways you can support your team during a launch.

Key Takeaways

- Fast Communication (01:30)

- Empowering your team members (03:59)

- Thoughtful decision-making (07:28)

- Personal support (11:32) 

Additional Resources: 

- Join the waitlist for my course: https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Do you desire to create a community that is truly collaborative? Where you don't feel like the only expert in the room and the entire community's success rests on your shoulders. In this episode, Dan Miller will share his expertise on how to run a collaborative community successfully.

Key Takeaways

- The best community Dan has been part of (03:11)

- The power of a community to an entrepreneur (05:37)

- 48 Days To The Work You Love Book and Ecosystem (08:26)

- 48 Days Eagles Community (20:01)

- Helping people thrive in their businesses (36:29)

- How to make your community be more collaborative (40:44)

Additional Resources: 

- 48 Ways to Build Community Connection Resources: https://www.48days.com/useful-resources/#

- 48 Days To The Work (And Life) You Love Book: https://store.48days.com/product/48-days-ttwyl-20th-anniv-amazon-link/

- 48 Days Podcast: https://www.48days.com/listen/

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- Join the waitlist for my course: https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

This week’s episode covers how escalation applies to conflict resolution. If you are a business owner or a community manager who doesn't quite know when a community problem should be handled by the community manager or escalated to the business owner, this episode is for you.

Key Takeaways

- Expectation, preparation, escalation (01:16)

- The problems to take to a business owner (03:12)

- The ONLY time to rush escalation (04:08)

- Don’t make it personal (05:10) 

Additional Resources: 

- Join the waitlist for my course: https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

In recurring revenue businesses, there is one number you absolutely need to be tracking. In this episode, Shana reveals that metric and how to track it.

Key Takeaways

- The one metric you must track in your business (00:54)

- What retention rate means (01:44)

- A simple formula for tracking retention (02:50)

- Why tracking retention is so important (07:04)  

Additional Resources: 

- Discover your retention rate and the lifetime value of your members using this simple calculator. Access it here: www.memberltv.com

- Join the waitlist for my course: https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Episode Summary

Caitlin Mitchell from EB Academics shares how she created a strong culture and clear identity that has led to a 97% retention rate for her membership program. She is breaking down her strategy into 3 keys for creating a sticky member experience. And the final tip at the end of the episode you won't want to miss!!

Key Takeaways

- Caitlin’s favorite community that isn’t her own (02:42)

- What’s unique about EB Academics (05:31)

- The typical culture for teachers in the online space (09:24)

- Living your culture with your team (16:34)

- Retention and membership rates for EB Academics (17:52)

- Achieving 97-98% retention rates (23:22)

- Key tactics to create a strong culture in your community (25:44)

- How to hire a Community Manager (32:27)

- Customer service is your brand. It’s how you show up (36:00) 

Additional Resources: 

- Caitlin’s Website: https://ebacademics.com/

- Teaching Middle School ELA Podcast: https://ebacademics.com/category/podcast

- Teaching Middle School ELA YouTube: https://www.youtube.com/channel/UCWezgZ_BNFaF-IURmTTN_dA

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- Discover your retention rate and the lifetime value of your member using this simple calculator. Access it here: www.memberltv.com

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Want to know how Shana took a client's retention from 89% to 92%? She will detail the easy 4-step process she used in this episode.

Key Takeaways

- How long do people stay in your program? (00:50)

- Retention determines lifetime value (01:03)

- The best marketing is a great testimonial (03:01)

- Targeted reactivation campaign (04:03)

- 4 steps to reactivate inactive members (06:56)

- Give them a compelling reason to come back (08:39)

- ABO – Always Be Onboarding (11:20)

Additional Resources: 

- Discover your retention rate and the lifetime value of your member using this simple calculator. Access it here: www.memberltv.com

- Bonjoro: https://www.bonjoro.com/?ref=shanabresnahan

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

If you have ever felt the weight of responsibility for getting your clients results, lost sleep over someone not making progress in your program, or over delivered to the point of burnout, then this episode is for you. Shana talks about boundaries and one mindset shift you need to make to start setting better boundaries today.

Key Takeaways

- Why you are not responsible for client results (01:02)

- Healthy boundaries are essential for a successful business (02:18)

- You are responsible TO clients, not FOR them (02:34)

- Don’t sell and ghost (05:11) 

Additional Resources: 

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Have you ever wondered how you can leverage your industry ecosystem to create partnerships and relationships that will benefit you and your customers or members?

In this episode, Candace D'Agnolo shares her secrets on how you can do just that.

Key Takeaways

- Meet Candace- The Pet Boss (01:20)

- How to get involved in your local community (03:21)

- The riches are in the niches (08:46)

- How to become a leader in your niche (12:24)

- Tips to leverage relationships in your ecosystem (17:36)

- Collaborative relationship building (22:59)

- Showing your value inside a community (25:02)

- The ripple effect of a community (28:45)

- It all takes one relationship (32:27)

Additional Resources: 

- Access Candace D'Agnolo’s podcast, blog, and other freebies here: https://petboss.com/

- 77+ Ideas for Building a Stronger Community (Free Download): https://bit.ly/connection-ideas

- Join the waitlist for my course: https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

How do you use customer success stories in your business?

In this episode, Shana explains how to leverage those stories to their full potential, and she shares tips that will allow you to get more mileage out of every customer success story that you have.

Key Takeaways

- The power of storytelling (00:57)

- Using stories to help people overcome self-limiting beliefs (04:29)

- Three key aspects of stories inside your business (06:11)

- How to collect customer stories (07:13)

- Sharing your stories (10:17)

- Streamline Story System (13:31) 

Additional Resources: 

- Streamline Story System: https://www.streamlinedstorysystem.com

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- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!

Do you have a good onboarding process? In this episode, Shana explains one key step you may be forgetting.

Key Takeaways

- The onboarding process will determine the success of your users long-term (01:18)

- Always be onboarding (03:03)

- The ripple effect of a great onboarding process (07:35)

- Preparing the existing community to welcome new members (11:06)

Additional Resources:  

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

Be sure to follow the podcast, so you never miss an episode!