When Clients Are Unhappy in Real Estate

Every agent eventually faces the dreaded moment: an unhappy client. Whether it's frustration over repairs, losing in multiple offers, or parents chiming in with harsh opinions—this episode is your playbook for navigating client dissatisfaction with professionalism and heart.

Alissa and Katy share real stories and actionable advice on how to set expectations, de-escalate emotions, and even turn conflict into client loyalty. You'll learn the power of the "pattern interrupt," when to bring in your broker, and how to protect your client relationships without absorbing every frustration.

Here's what we cover: - Common reasons real estate clients get upset - Why communication and clear expectations are everything - What to do when the final walkthrough is NOT fine - How to handle over-involved parents and outside influencers - Real agent strategies: "pattern interrupt," "help fund," and more - What it really means to be the emotional rock in a transaction - When to listen, when to redirect, and when to call for backup - How turning frustration into trust can build long-term referrals

Want more help managing emotions and clients? Check out Episode 24 (Client Management), Episode 39 (Loving Your People), and Episode 48 (Taking the Emotion Out of Real Estate).

Submit your topic ideas or toast someone amazing to: [email protected]

🎵 Music: "Straight A's" by Connor Price "The Good Life" by Summer Kennedy "Be The One" by Matrika (License: UDHIJOOTAN3SJMZG)

Celebrating One Year of Hustle Humbly

We made it to ONE YEAR of podcasting, y'all! Episode 54 is a celebration of all things Hustle Humbly—from awkward early recordings to over 56,000 downloads and some truly unforgettable listener moments.

We're clinking forks over birthday cake (RIP Funfetti) and looking back on how it all started, what's surprised us, and what the future might hold. Expect giggles, real talk, and one very strange fan email.

Here's what we cover:

Our most downloaded episodes and why they hit home

The moment we knew this podcast mattered

Categories Alissa made to help you find episodes by topic

Why "simple" is still our favorite business strategy

How we feel hearing our own voices now 🙃

Unexpected messages from listeners (including "please giggle more")

What we hope for year two: live events, happy hours, more YOU

Top Fan-Favorite Episodes: Ep 9 – What's a Database and Why You Should Use It Ep 1 – Intro to Alissa and Katy Ep 2 – Culture of the Real Estate Industry Ep 3 – Mindset Meltdown Ep 6 – What to Do When You're New or Slow

Leave us a review → https://ratethispodcast.com/hustlehumbly Get your FREE Database Template → https://hustlehumblypodcast.com/starthere Email Templates 101 → https://emailtemplates101.com Agent Systems 101 → https://agentsystems101.com Build Your Own Business 101 → https://hustlehumblypodcast.com/byob All Resources → https://hustlehumblypodcast.com Submit your topic ideas + toasts → [email protected]

Music: "Straight A's" by Connor Price → https://connorprice.shop/ "The Good Life" by Summer Kennedy → https://soundcloud.com/summerkennedy/the-good-life "Be The One" by Matrika → https://uppbeat.io/t/matrika/be-the-one

**Q&A: Real Estate Real Talk from Our Listeners**

Ever wonder what we really say at a listing appointment? Or how we manage buyer expectations after losing in a bidding war? This week, we're answering YOUR questions in a real estate Q&A episode filled with real talk and some seriously wild stories.

We're covering everything from comping homes and onboarding buyer leads to setting boundaries and surviving emotional closings. And yes—there's a fake alligator and an almost-lawsuit over moving boxes. You don't want to miss this one.

Let's get into it, y'all.

**What we cover:**

- Did we ever go head-to-head for a listing? - How we learned to comp houses (outside of real estate school) - How we prep buyer leads and run buyer consultations - What to say when your buyer loses in a multiple offer situation - Tips for avoiding Pop-Tart agent burnout - How having kids forced us to set boundaries (and made us better!) - Our favorite go-to closing gifts—and why they never change - Breaking into new markets without a referral base - Two real estate stories that will blow your mind (yes, fake gator included)

**Resources & Tools Mentioned:**

- Email Templates 101: https://emailtemplates101.com - Build Your Own Business 101: https://hustlehumblypodcast.com/byob - Agent Systems 101: https://agentsystems101.com - EveryDollar app by Dave Ramsey - Amazon return address stamps (Remarks brand) - Watercolor gifts for closings

**We want to hear from you!** Got a question for a future Q&A? A wild client story? Send it to us at **[email protected]** or message us on Instagram **@hustlehumblypodcast**.

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The Hustle Humbly Podcast is hosted by Alissa Jenkins and Katy Caldwell, two top-producing Realtors in Baton Rouge, Louisiana. We believe in professionalism with personality, community over competition, and that every Realtor deserves a business that brings them joy (and profit).

Episode 52: Real Estate Investments: Expanding Beyond Traditional Rentals

Investing in real estate goes far beyond just buying rental houses. In this follow-up to last week's episode, Katy and Alissa explore a wide range of real estate investment opportunities—from vacation rentals and land flipping to house hacking and long-term flips.

Alyssa breaks down her recent purchase of a short-term rental cabin in Tennessee, including how she self-manages it from afar and why it outperforms other properties. Katy shares "flipping without flipping" stories, including multiple real clients who bought fixer-uppers, renovated them while living in the homes, and doubled their equity. If you've ever been curious about investing in real estate, this episode offers tons of practical, inspiring real-life examples.

We cover: - Alyssa's investment cabin and why she chose the mountains over the beach - How to self-manage a short-term rental from out of state - VRBO and Airbnb automation tips for investors - Flipping without flipping: renovate and live-in strategies - Why high-quality renovations = bigger returns - How investors find off-market deals with huge upside - Land flipping, timber investment, and mobile home park income - Why many flips don't work—and how smart investors build systems for success

🎯 Final Thought: Whether it's your first rental or your fifth flip, real estate offers endless ways to build long-term wealth. The key? Choose the strategy that fits your lifestyle, risk tolerance, and goals.

🎶 Today's soundtrack brought to you by: "Straight A's" by Connor Price "The Good Life" by Summer Kennedy "Be The One" by Matrika (via Uppbeat)

🔗 Helpful Links: Leave us a review: https://www.ratethispodcast.com/hustlehumbly Get your FREE Database Template: https://www.hustlehumblypodcast.com/starthere Agent Systems 101: https://www.agentsystems101.com All Resources: https://www.hustlehumblypodcast.com Submit a topic or toast: [email protected]

**Episode 51: Intro to Investing in Real Estate: A Beginner's Guide**

In this episode, Katy and Alyssa break down how agents can become their own best clients and start building real estate wealth — one smart investment at a time. This isn't about flipping or over-leveraging. It's about slow, steady, sustainable growth with rentals that pay for themselves.

Alyssa shares how she built a portfolio of four rental properties by saving for 20% down payments, self-managing the homes, and using the rent to pay off mortgages faster. If you've been intimidated by investing, this intro will help you see how realistic and rewarding it can be — especially if you're disciplined and intentional.

Here's what we cover: - Why most agents overlook their own retirement planning - What makes real estate such a strong long-term investment - The pros (and cons) of managing rentals yourself - Setting up rental systems to eliminate stress and increase cash flow - Tips for choosing a property you actually like (not just what's cheap)

📌 Resources mentioned: - Email Templates 101: emailtemplates101.com - Free Database Template: hustlehumblypodcast.com/starthere

🎶 Today's soundtrack brought to you by: "Straight A's" by Connor Price "The Good Life" by Summer Kennedy "Be The One" by Matrika (via Uppbeat)

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⭐ Leave us a review: ratethispodcast.com/hustlehumbly 💻 All our products: hustlehumblypodcast.com 📧 Submit a question or toast: [email protected] 📱 Follow on IG and FB: @hustlehumblypodcast

Episode 50: Mid-Year Check-In: Feeling Flustered or Focused?

This isn't just a milestone episode — it's a mindset reset. Katy and Alissa open up about their own progress (and setbacks) so far this year, and help you walk through your own mid-year evaluation.

The goal? Simplify your real estate business, celebrate the wins you've had, and make small changes that will help you finish the year with clarity and confidence.

In this episode, we cover:

• Why mid-year check-ins matter (and how to do them well)

• Tracking progress even when life gets messy

• Real examples of what we're letting go of this year

• How simplifying can increase your effectiveness

• What it looks like to serve clients better post-closing

• Letting go of lead pressure and chasing numbers

Resources mentioned:

• Agent Systems 101: agentsystems101.com

• Free Database Template: hustlehumblypodcast.com/starthere

🎶 Today's soundtrack brought to you by: "Straight A's" by Connor Price "The Good Life" by Summer Kennedy "Be The One" by Matrika (via Uppbeat)

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⭐ Leave us a review: ratethispodcast.com/hustlehumbly 💻 All our products: hustlehumblypodcast.com 📧 Submit a question or toast: [email protected] 📱 Follow on IG and FB: @hustlehumblypodcast

Do Your Job: The Key to Real Estate Success

If we had a dollar for every time we said "just do your job," we'd be sipping margaritas on a beach by now. In this episode, we're calling out the chaos and getting back to what really matters: taking excellent care of your clients.

Real estate success isn't about the latest script or social media strategy — it's about showing up, following through, and managing your transactions like the professional you are (or want to be).

This episode is full of real talk about boundaries, professionalism, and why lead gen isn't your problem — client care is.

Here's what we cover:

• What it really means to "do your job"

• Why your clients are your bosses

• Common mistakes agents make (and how to fix them)

• Scripts for communication and follow-up

• Why systems are essential (no more winging it!)

• When it's time to say no to more clients

Resources Mentioned:

• Email Templates 101: emailtemplates101.com

• Build Your Own Business 101: hustlehumblypodcast.com/byob

• Agent Systems 101: agentsystems101.com

• Free Database Template: hustlehumblypodcast.com/starthere

Want to share a toast or tell us about a time you "did your job" and earned that glowing review? Email us at [email protected]

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⭐ Leave us a review: ratethispodcast.com/hustlehumbly 💻 All our resources: hustlehumblypodcast.com 📧 Submit a question or toast: [email protected] 📱 Follow on IG and FB: @hustlehumblypodcast

Taking the Emotion Out of Real Estate

Emotions run high in real estate — and as Realtors, we're often caught in the crossfire. In this episode, we're digging into why emotions get so out of hand during deals and what we can do to stay grounded, professional, and kind when tensions rise.

From boundary-busting texts at 10pm to screaming sellers and lowball offers that go sideways, we share our most memorable emotional transactions — and how we handled them. This episode is full of real stories, hard lessons, and practical scripts to help you stay calm and confident, even when everyone else is melting down.

Here's what we cover:

• Why it's our job to be the emotional buffer

• How emotions kill deals — and what prevents that

• Scripts for sellers who take things personally

• How to set boundaries with anxious or angry clients

• The power of using data to de-escalate

• Why being nice is still the best strategy

Resources & Products Mentioned:

• Email Templates 101: emailtemplates101.com

• Build Your Own Business 101: hustlehumblypodcast.com/byob

• Agent Systems 101: agentsystems101.com

• Free Database Template: hustlehumblypodcast.com/starthere

Have a crazy emotional client story? We'd love to hear it! Email us at [email protected]

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⭐ Leave us a review: ratethispodcast.com/hustlehumbly 💻 All our resources: hustlehumblypodcast.com 📧 Submit a question or toast: [email protected] 📱 Follow on IG and FB: @hustlehumblypodcast

Real Estate Priorities and Distractions: How to Stay Focused

Are you overwhelmed by everything on your plate? In this episode, Katy and Alissa break down how to manage real estate priorities and distractions. From client needs to social media to your own expectations, this conversation will help you reset what matters most and stop wasting time on what doesn't.

💡 In This Episode - How to identify and commit to your true priorities - The distractions that sneak in looking like work - How to shift focus fast when you're off track - Mindset hacks to stay in your own lane

🧰 Resources Mentioned - Episode 11: Protecting Your Schedule

🥂 Toast of the Episode To Amanda—cutting the fluff and focusing on results led to your best month yet!

💬 Join the Conversation 📩 [email protected] 📱 Instagram: @hustlehumblypodcast

🔖 Episode Tags #RealtorFocus #RealEstateTimeManagement #HustleHumbly #PriorityManagement #AvoidingDistractions #TopThreeList

Real Estate Life on the Go: How to Stay Productive Everywhere

This one's for the agents working from the front seat. In this episode, Katy and Alissa talk about real estate life on the go—what it's like, what helps, and how to stay sane. From client communication to mobile tools to avoiding burnout, they share how to thrive when your office is always moving.

💡 In This Episode - Tips for running your business from your car - Time management when your day has no anchor - Communicating clearly with clients while mobile - The best apps and tools for real estate on the go

🧰 Resources Mentioned - Episode 5: Time Management

🥂 Toast of the Episode To Lauren—who showed us what real estate life on the go looks like (and totally nailed it!).

💬 Join the Conversation 📩 [email protected] 📱 Instagram: @hustlehumblypodcast

🔖 Episode Tags #RealtorLife #MobileRealtor #RealEstateOnTheGo #HustleHumbly #TimeManagementForAgents #CarOffice