Elevate with Robert Glazer

Joey Coleman on Never Losing Another Customer

Listen Later

Joey Coleman, our guest on this episode of Elevate with Robert Glazer, specializes in helping companies retain their customers with a unique and rewarding experience.

Joey is the founder and Chief Experience Composer of Design Symphony and recently published his first book, Never Lose a Customer Again. His bestselling book explains how creating a good customer experience can generate an army of raving fans who will stay with you for years to come and spread the word about your company to other prospective customers.

Show Notes

  • How Joey came up with the name “Chief Experience Composer” for his title
  • Where Joey’s idea for his First 100 Days program came from
  • The realization Joey had that led him on a multi-year journey to look at customer retention and help companies improve their first 100 days with a customer
  • Why the first 100 days are so critical to the long-term success of a company
  • What customers are “dying for” from company reps they work with
  • Something that Joey was expected to do while working in the White House that surprised him and stayed with him as a valuable customer relationship strategy
  • A recent mistake that Joey’s made that he’s learned a lot from

    • Learn more about your ad choices. Visit megaphone.fm/adchoices

    ...more
    View all episodesView all episodes
    Download on the App Store
    Elevate with Robert GlazerBy Robert Glazer | YAP Media
    • 4.8
    • 4.8
    • 4.8
    • 4.8
    • 4.8

    4.8

    340 ratings

    More shows like Elevate with Robert Glazer

    View all
    The Kevin Miller Podcast by Kevin Miller | YAP Media

    The Kevin Miller Podcast

    1,349 Listeners

    The Look & Sound of Leadership by Essential Communications - Tom Henschel

    The Look & Sound of Leadership

    1,173 Listeners

    Coaching for Leaders by Dave Stachowiak

    Coaching for Leaders

    1,466 Listeners

    The Side Hustle Show by Nick Loper of Side Hustle Nation | YAP Media

    The Side Hustle Show

    1,586 Listeners

    The Tim Ferriss Show by Tim Ferriss: Bestselling Author, Human Guinea Pig

    The Tim Ferriss Show

    16,086 Listeners

    The Learning Leader Show With Ryan Hawk by Ryan Hawk

    The Learning Leader Show With Ryan Hawk

    1,291 Listeners

    The Knowledge Project with Shane Parrish by Shane Parrish

    The Knowledge Project with Shane Parrish

    2,665 Listeners

    Finding Mastery with Dr. Michael Gervais by Dr. Michael Gervais

    Finding Mastery with Dr. Michael Gervais

    1,661 Listeners

    Earn Your Happy by Lori Harder | YAP Media

    Earn Your Happy

    2,795 Listeners

    How to Be Awesome at Your Job by How to be Awesome at Your Job

    How to Be Awesome at Your Job

    1,033 Listeners

    Marketing School - Digital Marketing and Online Marketing Tips by Eric Siu and Neil Patel

    Marketing School - Digital Marketing and Online Marketing Tips

    1,259 Listeners

    The Goal Digger Podcast | Top Business and Marketing Podcast for Creatives, Entrepreneurs, and Women in Business by Jenna Kutcher

    The Goal Digger Podcast | Top Business and Marketing Podcast for Creatives, Entrepreneurs, and Women in Business

    12,047 Listeners

    This Naked Mind Podcast by Annie Grace

    This Naked Mind Podcast

    2,576 Listeners

    The Russell Brunson Show by Russell Brunson | YAP Media

    The Russell Brunson Show

    985 Listeners

    Young and Profiting with Hala Taha (Entrepreneurship, Sales, Marketing) by Hala Taha | Entrepreneurship, Sales, Marketing | YAP Media Network

    Young and Profiting with Hala Taha (Entrepreneurship, Sales, Marketing)

    1,353 Listeners

    FranklinCovey On Leadership by FranklinCovey

    FranklinCovey On Leadership

    213 Listeners

    Negotiate Your Best Life Podcast with Rebecca Zung by Rebecca Zung, Esq. | YAP Media

    Negotiate Your Best Life Podcast with Rebecca Zung

    328 Listeners

    Creating Confidence with Heather Monahan by Heather Monahan | YAP Media

    Creating Confidence with Heather Monahan

    1,107 Listeners

    The Thais Gibson Podcast by Thais Gibson

    The Thais Gibson Podcast

    278 Listeners

    The Trent Shelton Podcast by Trent Shelton Companies

    The Trent Shelton Podcast

    5,838 Listeners

    The Greg McKeown Podcast by Greg McKeown

    The Greg McKeown Podcast

    938 Listeners

    A Bit of Optimism by Simon Sinek

    A Bit of Optimism

    2,149 Listeners

    Coaching Real Leaders by Harvard Business Review / Muriel Wilkins

    Coaching Real Leaders

    648 Listeners

    Huberman Lab by Scicomm Media

    Huberman Lab

    28,598 Listeners

    ReThinking by TED

    ReThinking

    623 Listeners

    The Greatness Machine by Darius Mirshahzadeh | YAP Media

    The Greatness Machine

    140 Listeners

    Financial Feminist by Her First $100K | YAP Media

    Financial Feminist

    6,303 Listeners

    HBR On Strategy by Harvard Business Review

    HBR On Strategy

    73 Listeners

    HBR On Leadership by Harvard Business Review

    HBR On Leadership

    160 Listeners

    MSTR Today: Daily insights of Michael Saylor and Strategy (MicroStrategy) by John Lee Dumas

    MSTR Today: Daily insights of Michael Saylor and Strategy (MicroStrategy)

    13 Listeners