You Should Know

By WRKdefinedBusiness News News Commentary Management

You Should Know episodes

July 09, 2024Communication in Change Management: Aligning Values and Behaviors with Nellie Wartoft
We speak with Nellie Wartoft CEO at Tigerhall about change management, effective communication, training, and leadership. We slice it up and question employee experience, identity, adoption and transparency.

Takeaways
Change is constant, and organizations are experiencing more frequent and larger-scale changes.
Effective communication is crucial during change management, and it should be tailored to different audiences within the organization.
Individual identities and fear of loss play a significant role in people's resistance to change.
AI adoption in organizations has gone through a pendulum swing, from widespread use to fear and control, but it is expected to shift towards more distributed use and control in the future. Clear communication and proper training are essential for successful change management.
Leadership plays a critical role in driving culture and change within an organization.
Companies should hire people who align with their desired culture and values.
Transparency and open communication about expectations and values are key to building a strong culture.

Chapters
00:00 Introduction and Recording Platform
03:44 Types of Projects in Change Management
09:49 Challenges of Change and Identity
23:35 AI in Organizations: Siloed or Centralized?
27:07 The Challenges of Change Management
29:24 Common Mistakes in Change Management
32:23 The Importance of Culture in Driving Change
36:17 The Role of Leadership in Shaping Culture
39:24 Hiring for Culture: Aligning Values and Behaviors
41:26 Transparency and Communication: Building a Strong Culture
45:07 The Myth of Bad Culture

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53 min
July 02, 2024Generational Shifts and Talent Acquisition: The CHRO's New Playbook
We look at how CHROs navigate generational shifts in the workforce, focusing on talent acquisition, internal mobility, remote work, and candidate experience, offering insights and strategies for building a future-ready, inclusive workplace.

Takeaways
Evolving CHRO Roles: CHROs are increasingly focusing on strategic investments in technology, learning, development, and internal mobility.
Generational Perspectives: Understanding the diverse work environment and remote work preferences of different generations, particularly Gen Z, is crucial.
Talent Acquisition and HR: Generational shifts are reshaping hiring practices, workplace expectations, and the role of CHROs.
Internal Mobility and Candidate Experience: Prioritizing internal mobility and enhancing candidate experience are vital for effective talent acquisition.
Strategic Business Alignment: CHROs must align HR strategies with overall business goals to navigate compliance, remote work challenges, and workforce planning in a competitive job market.

Chapters
00:00 Introduction and Tongue Twisters
03:18 Challenges Faced by CHROs: Compliance and Regulatory Laws
05:40 Evolving Role of CHROs: Strategic Investments and Priorities
09:00 Navigating Compliance and Legislative Changes
13:00 Workforce Planning and Internal Mobility
25:38 The Evolving Role of CHROs in Talent Acquisition and HR
29:24 Internal Mobility and Candidate Experience in Talent Acquisition
31:34 CHROs as Strategic Business Partners
43:06 Challenges and Opportunities in the Current Job Market

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49 min
June 25, 2024Generational Perspectives: The Great Disconnect and The Power of Authentic Employer Branding with Kyle M.K. from Indeed
In this episode we riff with Kyle M.K. from Indeed on generational perspectives, the "great disconnect" and the power of authentic employer branding.

Takeaways:
Generational Influences: Different generations have distinct preferences and expectations that shape their workplace experiences.
Challenges of Returning to the Office: Issues related to real estate, the need for flexibility, and enhancing candidate experiences are central as businesses transition back to office settings.
Importance of Empathy and Authenticity: Being genuine in employer branding and operations helps attract and retain talent effectively.
Flexibility and Accessibility: Adapting work arrangements and simplifying the hiring process are crucial for employee satisfaction and attracting skilled candidates.
Cultural Impact: The organizational culture significantly influences both the candidate's journey and overall employee contentment.
Technological Advancements: The integration of AI and automation is transforming interactions between recruiters and candidates, impacting the hiring process.

Chapters

00:00 Navigating the Great Disconnect: Employer vs. Job Seeker Expectations
09:57 Challenges of Returning to the Office: Real Estate and Flexibility
12:59 Generational Perspectives: Shaping Workplace Preferences
22:26 The Power of Authentic Employer Branding
25:10 Flexibility and Barriers in the Hiring Process
33:44 Culture's Impact on Candidate Experience
46:43 The Role of Technology in Hiring

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49 min
June 18, 2024The Generational Shift in Leadership and Its Implications w/ Stacia Garr of RedThread
In this conversation, Stacia Garr from RedThread Research discusses megatrends and their impact on businesses and HR. She doesn't hold back as we look at the recession, geopolitical and social unrest, power struggles, the influence of leaders on organizations, and the challenges of overcommunication.

Takeaways
Megatrends have a significant impact on businesses and HR, influencing decision-making and strategic planning.
The influence of the president on the economy is historically limited, and geopolitical and social unrest play a crucial role in shaping economic conditions.
Technological advances, power struggles, and generational shifts are key factors that businesses and HR professionals need to consider in their planning and decision-making processes. The impact of technology, inflation, and high prices on stability
The role of communication in leadership and its influence on organizational decisions
The generational shift in leadership and its implications for work and retirement
The challenges and economic implications of longer working lives
The changing nature of work and the influence of generational values

Chapters
00:00 Understanding Megatrends: Impact on Business and HR
10:33 The Influence of the President on the Economy and Historical Perspectives
21:52 The Role of Communication in Leadership and Organizational Decisions
33:39 The Generational Shift in Leadership and Its Implications
37:39 The Changing Nature of Work and Retirement

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42 min
June 11, 2024Sexual Harassment in the Workplace. How to Address It, Investigations, and Retaliation with Lakeisha Robichaux CEO, Chief of Minds
Some conversations hit different. This is one of them. We speak with CEO at Chief of Minds, Lakeisha Robichaux about Sexual harassment in the workplace, how to address it, investigations, and what happens when employees fear retaliation.

Takeaways
Sexual harassment in the workplace has evolved over the years, with changing societal norms and legal considerations.
HR plays a crucial role in addressing and preventing sexual harassment, ensuring compliance, and providing support to employees.
Handling harassment cases involving top performers and leaders presents unique challenges for organizations, requiring careful investigation and decision-making.
The process of addressing sexual harassment cases involves documentation, investigation, and, in severe cases, involvement of authorities.
The role of HR in addressing harassment cases is influenced by reporting structures, confidentiality, and the involvement of senior leadership and the board. Informing the board about workplace harassment claims is crucial for transparency and accountability.
Fear of retribution and retaliation can prevent employees from reporting workplace harassment.
The duration of sexual harassment investigations varies based on factors such as witnesses and documentation.
Workplace culture and regional differences can impact behavior and perceptions of harassment.
Long-term commitment to diversity and inclusion requires values alignment, effective communication, and a focus on mental health.
Creating a harassment-free workplace involves a deep understanding of values, consistent communication, and consideration of mental health impacts.

Chapters
00:00 The Evolution of Sexual Harassment in the Workplace
10:07 The Role of HR in Addressing Sexual Harassment
25:26 Navigating Workplace Harassment Claims and Board Notification
27:30 Fear of Retribution and Retaliation in Reporting Harassment
28:32 Duration and Impact of Sexual Harassment Investigations
36:08 Culture's Influence on Workplace Behavior and Harassment
43:29 Long-Term Commitment to Diversity and Inclusion
44:40 Values, Communication, and Mental Health in Creating a Harassment-Free Workplace

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48 min
June 04, 2024Navigating Difficult Bosses: The Power of Tailored Communication and Empathy w/ Mason Farmani
In our conversation with Mason Farmani we take a serious look at the topic of difficult bosses and the impact they have on employees, the importance of understanding and addressing the challenges posed by difficult bosses, as well as the role of communication and empathy in creating a positive work environment.
We dig in on:
Understanding the impact of difficult bosses on employees
The importance of tailored communication and empathy in the workplace
Addressing workplace challenges through individualized solutions
The role of organizational culture in shaping employee experiences Organizational culture influences hiring decisions and employee behavior.
Mavericks can play a valuable role in driving innovation and change within organizations.
Difficult bosses may not change if they are not willing to do so, and it's important to recognize when a job is not the right fit.
Personal accountability and self-awareness are crucial in navigating professional relationships and transitions.
The pursuit of joy in work and the ability to learn from professional experiences are essential for career satisfaction and growth.

Chapters
00:00 Introduction to Difficult Bosses and Workplace Challenges
03:46 The Role of Tailored Communication and Empathy
30:09 Navigating Organizational Culture and Hiring Practices
32:30 The Role of Mavericks in Driving Innovation
35:44 Dealing with Difficult Bosses and Job Fit
49:57 The Pursuit of Joy in Work
53:02 Lessons Learned and Professional Growth

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57 min
May 28, 2024Improving Candidate Matching with AI AND The Human Touch with Matt Fischer, President and COO at Bullhorn
We speak with Matt Fischer, President and COO of Bullhorn, about AI in recruiting. We discuss the current state of AI in the industry, the expectations and challenges for clients, and the role of automation in improving data quality. Matt makes the case to understand the importance of experimentation and the need for a human touch in the recruiting process. We talk all things automation, data quality, AI matching, candidate matching, skills classification, and fraud detection.
Takeaways
AI in recruiting is currently at the peak of inflated expectations, but it is important to educate clients on how it can add value and be integrated into their workflow.
Clients have different expectations and approaches to AI, with some focusing on efficiency and productivity, while others envision a future without recruiters.
The decision of where to put the human touch in the recruiting process is crucial, and it varies based on factors such as job type, customer type, and talent type.
Bullhorn's marketplace allows for integration with various AI and automation tools, and they prioritize an open ecosystem to serve their customers.
Data quality and the willingness to experiment are key factors in leveraging AI effectively in recruiting.
Automation can help improve data quality by engaging and nurturing candidates in the database, reducing the need to go back to external sources.
AI matching is a hot topic in the corporate world, but the staffing industry has unique challenges and considerations in implementing effective matching algorithms. AI can improve candidate matching by focusing on outcomes rather than just resumes.
AI can generate personalized job descriptions and pitch letters, saving time for recruiters.
AI has the potential to detect fraud and reduce ghosting in the hiring process.
Embracing AI technology can drive innovation in the staffing industry.

Chapters
00:00 Introduction and Background
07:41 Building an Open Ecosystem: Bullhorn's Marketplace
15:55 Creating Custom Language Models for Bullhorn
30:54 Skills Classification and Taxonomy with AI
39:26 Embracing AI for Innovation in the Staffing Industry

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47 min
May 21, 2024Navigating Workplace Politics: Respect, Empathy, and Inclusivity with Rick Hammell
In this episode we speak with Rick Hammell, CEO and Founder at Helios about the challenges of workplace politics, respect, empathy, and inclusivity.
Takeaways
Respect diverse viewpoints and create an inclusive environment in the workplace.
Avoid discussing politics in the workplace unless it becomes a source of anxiety or discomfort for someone.
Engage in fact-based conversations and be open to understanding different perspectives.
Recognize the importance of diversity and inclusion in the workplace and understand that diversity includes everyone.
Focus on solution-based discussions rather than finger-pointing or alternative facts. Respect and empathy are crucial in navigating political discussions in the workplace.
Companies should set clear boundaries and consequences for inappropriate behavior related to politics.
Social media can amplify political discussions and make it difficult to separate personal and professional lives.
Diversity and inclusion are important in creating a respectful and understanding work environment.
DNA testing can provide insights into personal histories and help foster a sense of identity and belonging.

Chapters
00:00 Introduction and Humorous Exchange
08:05 Setting the Stage: Election Year and Workplace Discourse
14:11 The Complexity of the Word 'Diversity'
29:11 Embracing Diversity and Inclusion

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43 min
May 14, 2024Transparency in the Workplace: Building Trust through Clear Communication w/Rebecca Trotsky, chief People Officer at HR Acuity
In this episode we speak with Rebecca Trotsky, chief People Officer at HR Acuity to learn how the critical role of transparency plays into fostering trust and effective employee relations. We cover it all, from clear communication of processes to addressing evolving challenges like sexual harassment in remote work settings, the discussion underscores the pivotal responsibility of HR professionals in creating transparent cultures. Key themes explored include accountability, well-being, and the ongoing journey towards fostering transparency in the workplace.

Takeaways
Transparency in the workplace is crucial for building trust and fostering a positive work environment.
Organizations should clearly define their processes and communicate them effectively to employees.
Employee relations professionals play a vital role in resolving issues and protecting both the company and the employees.
The definition and understanding of sexual harassment have evolved, and organizations need to address it in the remote work environment. Transparency is a goal that organizations should continuously strive for, even if it is never fully achieved.
HR and employee relations play a crucial role in fostering transparency and creating a culture of trust and accountability.
Mental health issues have become a top concern in the workplace, and organizations need to provide support and accommodations for employees.
Clear values and behaviors are essential in guiding employee conduct and addressing issues that are not explicitly covered in policies.
Transparency requires ongoing effort and adaptation to meet the changing needs and expectations of employees.

Chapters
00:00 The Heart of Capitalism and Transparency
03:26 Introducing Rebecca Trotsky and HR Acuity
05:42 The Role of Employee Relations Professionals
09:20 The Importance of Transparency in Building Trust
11:57 Transparency in Addressing Employee Concerns
16:04 The Impact of Technology on Transparency
22:25 The Nuances of Sexual Harassment and Transparency
27:41 The Importance of Transparency in Employee Relations
28:06 Addressing Workplace Issues through HR and Employee Relations
29:29 Guiding Employee Conduct through Values and Behaviors
36:20 The Role of HR in Fostering Transparency
39:54 The Impact of Mental Health Issues in the Workplace
44:38 Innovative Approaches to Transparency in Employee Relations
48:43 Continuous Improvement in Transparency Efforts

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49 min
May 07, 2024Changing Behaviors to Drive Results: Helping leaders unlock the potential within their people with Phil Geldart
In this episode we sit back and open up with Phil Geldart about the importance of taking control of your environment and the obligation of unlocking the potential within your people. How does a leader take over an organization and deal with previous trauma? We look at "impact" and "mindset" to understand how leaders need to listen when employees speak up, and what that means. We discuss communication and how this drives organizational success.
How do you distinguish between accountability and responsibility?

You can connect directly with Phil on LinkedIn here: https://www.linkedin.com/in/phil-geldart/

Takeaways
Take control of your environment and recognize your obligation to ensure workplace safety.
Leaders need to listen when employees speak up and create an environment that encourages open communication.
When taking on a new leadership role, distinguish between accountability and responsibility for inherited problems.
Transparency, honesty, and the why behind actions are crucial in addressing inherited problems.
Focus on changing behaviors to drive results and create an environment that encourages employees to give their all. Effective leadership requires clear communication of the 'why' behind actions and decisions.
Understanding and managing the expectations of team members is crucial for success.
Experiential learning, such as interactive games and simulations, can be a valuable tool for leadership development.
Leaders should focus on releasing the potential of their people and creating a culture of continuous improvement.

Chapters
00:00 Taking Control of Your Environment and Ensuring Workplace Safety
02:03 The Importance of Listening and Open Communication in Leadership
08:12 Addressing Inherited Problems with Transparency and Honesty
10:14 Changing Behaviors to Drive Results
15:23 Creating an Environment that Encourages Employees to Give Their All
22:37 Understanding and Managing Expectations in Leadership
25:56 Communicating What You Know When You Know It
29:22 Creating Excitement and Adapting Leadership Styles
32:18 Releasing Human Potential: The Key to Great Leadership
35:36 Experiential Learning: Unlocking Leadership Potential

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40 min

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"You Should Know," a podcast delving into pivotal leadership challenges in the workplace. With broad topics, it engages anyone invested in the evolving world of work. Join us as we unravel workplace…