Coaching for Leaders

As organizations ask people to collaborate more and more across virtual teams both internally and externally, many of us find ourselves reporting to lots of different people. On today’s show, how to balance it all and focus in the right places, when working with multiple bosses.

Guest: Eric Ruckle, Chief Digital Strategist at Adbay

It’s not about me, but about the project.

Book recommendation: The Startup of You by Reid Hoffman*

Book recommendation: So Good They Can’t Ignore You by Cal Newport*

What’s one attitude change you can make that will help you work with multiple bosses?

Feedback

On this topic: http://coachingforleaders.com/140

Comments, questions, or feedback: http://coachingforleaders.com/feedback

(949) 38-LEARN

Episode #141 (next week) is an all Q&A show. Submit your questions at http://coachingforleaders.com/speak

Thank you to Roger D, Kristin Espinar, Steve Seiller, Jessica Wray, Tanya Muldrow, Andy Scheer, Matthew Opuda, Anders Moeller, Gary Thompson, Jeff Luckett, Eric Perreault, Michelle Snelling, Darryl Pitt, Laura Jasso, John Kufer, Chris Hindson, Klaus Haasis, Jeff Festa, Irma Kikvidze, Daniel Mansdoerfer, Michael Laibe, Ewa Chrominska, Michaela Lawrence Jeffery, Greta Knight, Diana Tanaka, Thomas Toeller, and Amber Sterling for subscribing to my weekly update this past week.

A special thank you also Merlin, Phil, and Pete for your kind reviews on iTunes. If you would like to write a review as well, please visit http://coachingforleaders.com/itunes (for iTunes) or http://coachingforleaders.com/stitcher (for Stitcher).

Susan Gerke: GO Team Resources

This model originates with Bruce Tuckman in the 1960’s

Forming

Storming

Norming

Performing

Susan and I discuss the issues at each stage above and the actions that both team members and leaders can take in order to maximize team performance.

There are several options when conflict emerges:

Reform the team

Do good

Feel good

Deal with the conflict

There are also several ways that change itself can happen to a team:

Leadership changes

Membership changes

Changes to the purpose and goals of the team

Resources

The I in Team* by Susan Gerke

Go Team by Susan Gerke and David Hutchens

What’s one action you will take to be more proactive with your team’s development?

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Many of us have heard about the four stages of team development. In this episode, you’ll discover what to do at each stage as a leader or team member to maximize performance of the entire team.

Guest: Susan Gerke from GoTeam

This model originates with Bruce Tuckman in the 1960’s

Forming

Storming

Norming

Performing

Susan and I discuss the issues at each stage above and the actions that both team members and leaders can take in order to maximize team performance.

There are several options when conflict emerges:

Reform the team

Do good

Feel good

Deal with the conflict

There are also several ways that change itself can happen to a team:

Leadership changes

Membership changes

Changes to the purpose and goals of the team

Resources

The I in Team* by Susan Gerke

Go Team by Susan Gerke and David Hutchens

What’s one action you will take to be more proactive with your team’s development?

Feedback

On this topic: http://coachingforleaders.com/139

Comments, questions, or feedback: http://coachingforleaders.com/feedback

(949) 38-LEARN

Question from Kris:

I've been involved in in management position for the last 8 years. Now I have received a job proposal to work for another project in a much more advanced role. As you can understand I feel really flattered and at the same time a bit confused weather I am ready for this step up or not. Now my question is: What do I need to take in consideration, what can I do take my confusion away and what kind of training will assist me in my conquest to become a senior leader?

Check out the new leader tag on the site

The First 90 Days* by Michael Watkins

42 Rules For Your New Leadership Role* by Pam Fox Rollin

Spend time talking to people in your organization

Dale Carnegie or Coaching for Leaders

Thank you to David Wissore, Cameron Thomson, Joseph Silva, Tera Pickett, Victor Cosmescu, Scott Ambrose, Mary Underwood, Heidi Palalay, Sean Severson, Sarah Stulga, Charlie Griffies, Jane Muszynski, Venice Williams, Douglas Farrell, Victor Arredondo, and Nathan Nelson.

Thank you to Jonathan for your kind review on iTunes. If you'd like to leave an honest review as well, you can do so on iTunes at http://coachingforleaders.com/itunes or Stitcher at http://coachingforleaders.com/stitcher.

Susan Gerke: GO Team Resources

Teams are different and unique

Purpose

Structure

Stage of Development

Membership

Leadership

When you are trying to figure out how to lead a team, 2 models can be very helpful.

Types of Teams

Interdependence degree of cooperation and coordination

Number of meetings

Content of meetings

Goals —team vs. individual

Reward team vs. individual

Expertise

Training plan

Resources

The I in Team* by Susan Gerke

Go Team* by Susan Gerke and David Hutchens

Discover More

Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

The word team is used a lot in organizations to describe anything where two or more people are involved. However, groups and teams look very different, depending on their purpose and organization. In today’s show, you’ll learn about the four unique types of teams and how to work within and lead each.

 

Guest: Susan Gerke from GoTeam

Teams are different and unique

Purpose

Structure

Stage of Development

Membership

Leadership

When you are trying to figure out how to lead a team, 2 models can be very helpful.

Types of Teams

Interdependence degree of cooperation and coordination

Number of meetings

Content of meetings

Goals —team vs. individual

Reward team vs. individual

Expertise

Training plan

Resources

The I in Team* by Susan Gerke

Go Team by Susan Gerke and David Hutchens

Feedback

On this topic: http://coachingforleaders.com/138

Comments, questions, or feedback: http://coachingforleaders.com/feedback

(949) 38-LEARN

Question from Laura:

“I’m an introvert. Plain and simple! And I find it challenging to engage in conversation but, my direct coach has advised me that regardless of my nature the needs of the business requires that I become more extroverted and continue to go out of my personal comfort zone when it comes to leadership as in the end its not about what makes me comfortable but, more so on what makes the team comfortable and what works with them. Although I agree that i should be less intense and be more vocal I also firmly believe that the worst advice that you can give someone of an introverted nature is to become more extroverted. While I understand that the needs of the business and the team should trump my own I would appreciate some advice on how to do this and be less shy or unsure while doing so.”

Resources I mentioned in my response:

Toastmasters

Episode #115: How To Create And Track Effective Leadership Habits

My coaching plan on Lift: Become A More Respected Manager

Episode #44: Susan Cain on The Power of Introverts

Quiet: The Power of Introverts In A World That Can’t Stop Talking* by Susan Cain

Episode #136: How To Create Leadership Connections in The Smallest of Moments with TouchPoints from Douglas Conant

TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments* by Doug Conant and Mette Norgaard

Thank you to Hector Abegg-Garcia, Sanjani Ramkissoon, Mishal Rb, Kristen Albert, Corey Johnson, Lori Olsen, Christine Brewder, Barbara Ferranti, Corinne Cope, Heather Balcerek, Ailie Murray, Wendy Suddendorf, Philip Jackson, Kris De Heel, Dumisani Gubuza, Craig Coppaway, and Yves Jonckheere for subscribing to my weekly update this past week.

A special thank you to Anthony in the UK and Mishal in Saudi Arabia for the written review on iTunes you left. If this show has been valuable to you as well, please leave a written review on iTunes or Stitcher by visiting http://coachingforleaders.com/itunes or http://coachingforleaders.com/stitcher

John Dickson: Spokane County, Washington

Here's a link to the Lean Fighter article John mentioned about some of the work he contributed to at Boeing

John mentioned the learning organization that was articulated by Peter Senge. This model was made popular in Senge's book The Fifth Discipline*, which is a must-read for leaders and also appears on my Top 10 books for leaders list.

“The servant-leader is servant first. It begins with the natural feeling that one wants to serve, and serve first. The conscious choice brings one to aspire to lead.” -Robert Greenleaf

“Enthusiasm is the little recognized secret of success.” -Dale Carnegie

A recent article from the Spokesman-Review on the new utility bill payment system that John spoke of on the show.

What’s one shift you could make that would make you more like a servant leader?

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Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

John Dickson: Spokane County, Washington

Here's a link to the Lean Fighter article John mentioned about some of the work he contributed to at Boeing

John mentioned the learning organization that was articulated by Peter Senge. This model was made popular in Senge's book The Fifth Discipline*, which is a must-read for leaders and also appears on my Top 10 books for leaders list.

“The servant-leader is servant first. It begins with the natural feeling that one wants to serve, and serve first. The conscious choice brings one to aspire to lead.” -Robert Greenleaf

“Enthusiasm is the little recognized secret of success.” -Dale Carnegie

A recent article from the Spokesman-Review on the new utility bill payment system that John spoke of on the show.

What’s one shift you could make that would make you more like a servant leader?

Discover More

Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Douglas Conant: TouchPoints

Founder, Conant Leadership (Facebook) (Twitter)

Former CEO, Campbell Soup and President of Nabisco

Author with Mette Norgaard of the New York Time Bestseller TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments*

“The More I Learn About the Outside World, The More Effective I Am With The Inside World.” -Doug Conant

Doug's TouchPoint framework

Ask first, “How can I help?”

1. Listen intently to what’s said and not said

2. Frame the issue so you understand the context in which the person is looking for your help

3. Help them advance the agenda

Ask at the end, “How did it go?”

Doug mentioned the book Talent is Overrarted by Geoff Colvin*

Check out these two articles from Doug

Turn Your Next Interruption Into An Opportunity

What Losing My Job Taught Me About Leading

Doug's book is TouchPoints:Creating Powerful Leadership Connections in the Smallest of Moments*

Discover More

Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

For many of us, our tendency is to minimize our daily interruptions so we can get more done. On today’s show, my guest Douglas Conant helps us all recognize why these moments are critical in our work as leaders and how we can best utilize them.

Guest: Douglas Conant

Founder, Conant Leadership (Facebook) (Twitter)

Former CEO, Campbell Soup and President of Nabisco

Author with Mette Norgaard of the New York Time Bestseller TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments*

“The More I Learn About the Outside World, The More Effective I Am With The Inside World.” -Doug Conant

Doug's TouchPoint framework

Ask first, “How can I help?”

1. Listen intently to what’s said and not said

2. Frame the issue so you understand the context in which the person is looking for your help

3. Help them advance the agenda

Ask at the end, “How did it go?”

Doug mentioned the book Talent is Overrarted by Geoff Colvin*

Check out these two articles from Doug

Turn Your Next Interruption Into An Opportunity

What Losing My Job Taught Me About Leading

Doug's book is TouchPoints:Creating Powerful Leadership Connections in the Smallest of Moments*

Feedback

On this show's topic: http://coachingforleaders.com/136

Comments, questions, or general feedback: http://coachingforleaders.com/feedback

(949) 38-LEARN

Thank you to Alison Nail, Craig Boothroyd, Dana Ruckman, Barry Alcock, Lorina Smith, Ulysses Codognotto, Stephane Russo, Diwakar Nallamani, Travel Pod, Brenda MacPherson Camille Moingeon, Keith Pritchard, Santosh K, Gwen Gnazdowsky, Marin Geo, Justus Birlenbach, Dale Hatchard, and Julio Fernández-Gayoso.

Thank you to Islaura on iTunes and MariaW on Stitcher for leaving such kind written with! If this show has been valuable to you as well, please leave a written review on iTunes or Stitcher by visiting http://coachingforleaders.com/itunes or http://coachingforleaders.com/stitcher

Bonni Stachowiak: Teaching in Higher Ed

Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*.

Question from Jordan

I am a young manager (mid-20’s). My job requires training large amounts of staff on software and technology. Many of the staff are twice my age, and tend to ignore me when giving trainings. I’m, not sure if this is because of my age, or because I have only been with the organization for 5 years, and many of  them have been here for 20+. Or perhaps it is because of the subject matter of the trainings? Do you have any suggestions on how to get through to them?

Is it content or credibility?

Seven Principles for Leading People Older Than You [episode #59]

Seek out people who are giving you objections and find out how to best serve them.

Dave mentioned How To Win Friends And Influence People*

Lynda.com* is a good solution for learning popular software online at your pace

Adobe Captivate is a good option for creating your own simulations

Screenflow for the Mac is great for screencasting

Camtasia is another option

2nd Question from Jordan

Do you have any suggestions on conferences one can go to, to expand skills on leadership and coaching?

Bonni says a conference is a place to build a network, generate new ideas, and learn about new products

Dale Carnegie Training provides a great resource for changing behavior, which is a great way to get better and leadership and coaching

Question from Kris

I am a manager in a large company and managing a global transformation programme. I am at a cross roads and my development plan includes getting more training on the following: (a) Leadership of global teams (physical and virtual) and (b) Strategic planning and organizational development (how does one define and develop a global organization, roles, numbers of people, strategy, governance, teams, processes, etc) to

implement a global transformation programme. Do you have recommendations on books, education or coaches for my further development?

Good to Great* by Jim Collins

Execution* by Larry Bossidy and Ram Charan

The Fifth Discipline* by Peter Senge

Coaches: Bill Bliss, Tom Henschel, Pam Fox Rollin but find someone who’s done what you’ve done and what they’re reading

Question from Suzie

Audio comment

If you are a nurse or know one, check out OneLoveforNurses.com

Jane Hart publishes the Top 100 Tools for Learning

Poll Everywhere is used by Bonni in her classroom

Question from Andres

In a world of free online courses and MOOCS (Massive Open Online Course); what type of course would you be willing to pay for? What type of content/delivery would definitely be worth spending your (not your employer’s) money on?

Bonni mentioned attending a class from Linda Krall on creativity

Dave spoke about Michael Hyatt’s class of 5 Days To Your Best Year Ever

Question from Elmer

How do you make training accessible to the newest employee while bringing something to the table for the most experienced manager? I usually try to leave the conversation open for the subject matter experts in the room to share their knowledge (within reason and on topic) so there is a feeling of collaboration and not speaking down to them in those situations. Creating a course that is comprehensive is difficult.

Dave suggests segmenting the training, if possible.

How can you get the subject matter experts engaged in a leadership capacity in the classroom?

Use a problem-based or case study approach. This engages the more knowledgable people in the room.

2nd Question from Elmer

One of our bosses/stake holders wants us to make our classes archiveable or semi-future proofed so we do not have to constantly go back and re-teach the classes one on one. What are some of the best ways to do that?

“If the recording of the class was the equivalent to being there, then why are you holding the class in the first place?” -Bonni

Avoid the temptation of just recording a live class and putting it online.

Check out Michael Sandel’s Justice class at Harvard that we mentioned (he also has a great book by the same name).

Articulate has products for online learning

Susan Gerke has training modules for teams called GO Team

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Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.