I find that when we communicate with others, in any way, we are either helping or hurting our relationship with them. Yet every day, more and more of our communication is digital. I cut my relationship teeth as a kid on Dale Carnegie’s book, “How To Win Friends and Influence People.” But this assumed we were face to face. How do we win friends and influence people from a digital perspective? A few years ago I sat down with an expert, Erica Dhawan. She wrote a book titled, Digital Body Language: How to Build Trust and Connection, No Matter the Distance. Erica says if you look at the next text, email, or DM as simply a method to deliver a message and not as a human interaction, you are missing it. If you think your all-caps or exclamation points or brevity or emojis are sufficient, you’re about to be schooled. Ultimately it comes down to this, continue doing it as you have, or realize there is a far greater opportunity for your work and life success if you listen in and hear how you can make some key adjustments and use every text, email, or zoom to solidify and enhance your relationships and significantly increase your relational success. 

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