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How do you onboard 7 vacation rental properties in one month without burning out your team?

Mike Reilly breaks down the exact 6 stage onboarding system NC Stays uses for every new property, from the first homeowner call to the post launch celebration.

Homeowner trust in property managers is at an all time low.

Nearly every owner has been burned before.

The managers who onboard properties with a real system are locking in 5 to 10 year relationships and standing out in a market flooded with new co-hosts.

In this training you'll learn the full checklist:

• Why the first 30 days with a homeowner decides the next 10 years
• The 6 stages of onboarding: Handoff, On-Site Setup, Photography, Listing & Software Setup, Final Touches, and Post Launch
• How Mike's team uses Meta glasses to capture every inch of a home and turn it into checklists automatically
• The QR code trick that eliminates guest questions about the grill, hot tub, sauna, and game room
• The exact roles to hire: project manager, contractor help, listing team, and data quality
• How one Pinehurst property pulled $30,000 in bookings from mood boards alone, before it was even ready
• The review stay strategy that gets Airbnb pushing your listing to page one in week one

TIMESTAMPS

00:00 Trailer

00:37 Welcome back + what's coming for the podcast

02:02 Onboarding 7 properties in one month (all 4,000+ sq ft)

03:59 The trust crisis and why onboarding is your biggest advantage

05:00 The system and the 6 roles you need on your team

07:58 The 6 stages of onboarding explained

08:01 Stage 1: The Handoff (welcome email, onboarding form, group text)

09:55 Stage 2: On-Site Setup with Meta glasses

11:12 QR codes, inventory counts, and the house manual

14:30 Stage 3: Photography (lifestyle shots, staging, shot lists)

15:35 Stage 4: Listing & Software Setup (custom GPT listings, PriceLabs)

16:55 $30,000 in bookings from mood boards before launch

17:36 Stage 5: Final Touches (data quality, review stays, financials)

19:07 Stage 6: Post Launch (social posts, email list, owner shareables)

20:02 Why you can't scale without this process

20:41 Inside the STR Secrets Mastermind