On this episode of Suite Success, host Katie Cline sits down with Justine McCleery, the General Manager of The Dominick Hotel—New York's only independent hotel awarded the prestigious five-diamond rating from AAA. Justine takes us on an inspiring journey through her career, from studying culinary arts to rising through various roles in hospitality before leading one of the city’s top luxury hotels.

They discuss the unique opportunities in the hospitality industry, the critical role of employee engagement, and how technology and AI are reshaping the guest experience. Justine also shares how her approach to leadership emphasizes community and neighborhood involvement, highlighting The Dominick’s impactful partnership with the charity God’s Love We Deliver. Tune in for an insightful conversation about how passion, preparation, and a commitment to excellence drive success in luxury hospitality.

Links:

Apple Podcasts - Link

Spotify - Link

Suite Success Website - Link

Connect with Katie 

—

Suite Success is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!

Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!