On this episode of Suite Success, host Katie Cline welcomes Richie Khandelwal, Co-Founder of PriceLabs, the dynamic pricing and revenue management platform transforming how short-term rentals and independent hotels optimize revenue.

Long before AI became mainstream, Richie was already building an AI-driven product to solve one of the most persistent challenges in hospitality: how to price intelligently, dynamically, and with confidence.

Across their conversation, Richie shares the story behind PriceLabs, from a spare bedroom in Chicago to a tool used across thousands of markets worldwide. He discusses the early days of dynamic pricing in STRs, why the industry lagged behind airlines and hotels, and the technological shifts that finally made advanced pricing possible for everyday operators.

Listeners will learn:

How Richie’s global background shaped his philosophy on personalization and hospitality

The origin story of PriceLabs and why “AI” had to be removed from the company’s early messaging

How PriceLabs thinks about the balance between automation and human intuition

The three characteristics Richie believes every hospitality entrepreneur needs

Why failure is often the clearest indicator that someone is finally operating at their full potential

Connect with Richie:

Richie's LinkedIn: https://www.linkedin.com/in/richiekhandelwal/

Links:

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