Today, Michael Doherty tells you why it's important to have efficient parts processes in place, such as setting up a Bluetooth doorbell to improve awareness when parts arrive. What do you do with the parts once they arrive, though? That's another key step, and he shares that in today's episode.  

00:00 "Office Efficiency in Parts Management"

04:41 Ensuring Quality and Accountability

10:06 Top 20 Clients Appreciation Strategy

11:16 Staff Concerns: Shop Owners' Worries

16:49 Client Retention Through Transparency

17:28 Vision Expo Kansas City Invitation

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 

Today, Chris is joined by Kacie Presnell. Kacie shares her thoughts from her experience in improving service advisor's skills. A key focus she stresses is to personalize communication with each customer. Additionally, Kacie says it's also important for technicians to be involved in the diagnostic process with advisors. 

00:00 Paramedic vs. ER Nurse Stress

04:39 Overwhelmed by Auto Maintenance Lists

07:47 Inspection Expectations and Customer Training

11:18 Pay Frequency and Financing Options

14:25 Post-Election Spending Relaxation on Vehicles

16:10 Expensive Vehicles and Parts Obsolescence

22:22 Deflecting Blame in Auto Conversations

23:48 Balanced Car Assessment: Highlight Positives

28:03 Autofix Advisor Cast Conclusion

Stay connected with us on social media:

• Facebook: AutoFix Auto Shop Coaching
• YouTube: AutoFix Auto Shop Coaching Channel
• Twitter: @AutoFixCoaching

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 

In this episode, Chris Cotton gives you tips on why technicians can make fantastic service advisors. He addresses common concerns with transitioning technicians to these roles, such as lack of customer service experience and financial implications. Chris provides actionable tips for a smooth transition, including identifying the right candidates, offering training and support, and creating clear career progression pathways.

00:00 Technicians Transitioning to Service Advisors

03:10 Essential Traits of Service Advisors

07:07 Talent Shift Impact Analysis

12:01 Technician Advisors Boost Shop Success

Stay connected with us on social media:

• Facebook: AutoFix Auto Shop Coaching
• YouTube: AutoFix Auto Shop Coaching Channel
• Twitter: @AutoFixCoaching

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 

Today, Michael tells you how important CPR training and acquiring an AED are for automotive shops. He also talks about the value of having clearly defined core values that guide the whole team. Want one thing to focus on this year? Work to build strong relationships within your team. 

00:00 Start day grateful for blessings, not problems.

06:02 Promote preparedness, safety training, and teamwork culture.

07:00 Define, post, and embody core values daily.

13:19 Enhance the website with photos and videos for trust.

15:20 Prioritize safety, supplies, communication, and evolving values.

Stay connected with us on social media:

• Facebook: AutoFix Auto Shop Coaching
• YouTube: AutoFix Auto Shop Coaching Channel
• Twitter: @AutoFixCoaching

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 

Michael Doherty discusses the complexities of scheduling and service bay utilization today. He emphasizes the importance of recognizing the value of each incoming client call and the role of communication between service advisors, especially in multi-technician shops. Additionally, Michael discusses practical strategies such as using Google Calendar to manage appointments efficiently and understanding technician capabilities to optimize scheduling.

00:00 Phone ringing signifies crucial marketing and business opportunities.

03:28 Urgent problems take priority over routine calls.

07:08 Prioritize urgent calls; schedule flexible appointments.

12:18 Be realistic and communicate service delays honestly.

Stay connected with us on social media:

• Facebook: AutoFix Auto Shop Coaching
• YouTube: AutoFix Auto Shop Coaching Channel
• Twitter: @AutoFixCoaching

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 

In this episode, Michael Dougherty takes you through the A to Z of service advising, detailing individual traits and practices crucial for industry success. Michael shares his excitement about co-coaching a class with Chris Cotton at the Vision High Tech Training and Expo in March 2025, highlighting the meticulous preparation of their course material. He also emphasizes the importance of building client trust and loyalty through personalized interactions rather than relying on scripted conversations. 

00:00 Service Advisor A-Z coaching at Vision Expo.

03:03 Balance, belief, boundaries, billing, breaks, communication.

08:27 Optimize workflow with PQR skills: questions, reviews.

12:16 Identify the client's communication preference early; text preferred.

15:39 Dealing with extended warranties can be time-consuming.

17:02 Could you verify client authorization before starting vehicle repairs?

21:33 Listen, subscribe, and share the AutoFix Advisor Cast.

Stay connected with us on social media:

• Facebook: AutoFix Auto Shop Coaching
• YouTube: AutoFix Auto Shop Coaching Channel
• Twitter: @AutoFixCoaching

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 

Michael Doherty discusses daily routines, parking lot scans, and communication plans for service advisors. He emphasizes the importance of a consistent morning routine to start the day energized and focused. He also shares practical tips on how to effectively scan and manage the parking lot to streamline operations.

00:00 Need morning routine: exercise, hydrate, music, plan.

05:39 Check night drop for receipts and supplies.

09:20 Stay optimistic and professional; prevent repeat mistakes.

11:37 Success reflects daily habits and improves morning routine.

13:20 Ensuring seamless operations despite unexpected challenges.

18:59 Family dedication; cherished Spanish bullfight poster.

19:56 Family and community drive my best efforts.

Stay connected with us on social media:

• Facebook: AutoFix Auto Shop Coaching
• YouTube: AutoFix Auto Shop Coaching Channel
• Twitter: @AutoFixCoaching

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 

Aunt Jay shares her experiences with automotive repair shops, highlighting the challenges she faced being taken seriously as a female customer. Michael provides insights on the importance of trust and communication between service advisors and clients.

00:00 Non-blood Aunt Jay: instrumental, inspiring figure.

06:02 Experiences of car maintenance as a single female.

06:49 Overcharged for car services due to gender.

12:48 Prefer female advisor; values equality and respect.

14:05 Diverse staffing in women-owned shops is beneficial.

18:28 Promote auto clinics for vehicle knowledge enhancement.

21:04 Offering $500 towards car acquisition, emphasizing service.

Stay connected with us on social media:

• Facebook: AutoFix Auto Shop Coaching
• YouTube: AutoFix Auto Shop Coaching Channel
• Twitter: @AutoFixCoaching

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 

Michael Doherty dives into his experiences as a Service Advisor and how he learned to navigate common challenges. He discusses the importance of identifying and mitigating "uncontrollable variables" through proactive communication with clients. Michael also emphasizes the value of teamwork and clear communication within the service shop to ensure a smooth operation. Finally, he underscores the significance of building and maintaining client relationships by offering additional services and showcasing transparency.

00:00 Client communication was hindered by unanticipated vehicle issues.

03:03 Turning uncontrollable variables into controllable, learning process.

08:34 Controllable variables enhance client communication confidence.

12:42 Suggest additional services during vehicle check-in.

14:09 I recommend painting and minor body repair nearby.

17:12 Respect everyone, create opportunities, value offerings, and build relationships.

Stay connected with us on social media:

• Facebook: AutoFix Auto Shop Coaching
• YouTube: AutoFix Auto Shop Coaching Channel
• Twitter: @AutoFixCoaching

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 

Find Chris Cotton and AutoFix AutoShop Coaching here

Michael Doherty is joined by Chris Cotton, a seasoned automotive coach and shop owner. Chris shares his decision to manage a shop in Durango remotely, spending minimal time on-site while empowering his team to handle daily operations. He also discusses the importance of clear and relatable communication techniques in explaining car repairs to customers, using simple analogies to make technical issues understandable.

00:00 A Cool opportunity arose amidst industry store closures.

06:01 Podcasts build relatability, leading to coaching inquiries.

07:57 Transitioned from shop owner to successful coach.

12:33 Successful clients; Auto Fix thrives with them.

14:31 Visited Los Angeles and spoke at WorldPac event.

20:32 Staggered shifts complicate coworker coordination challenges.

22:38 Empower employees to prioritize customer satisfaction.

27:16 Clients prefer quick approvals; comprehension ensures informed decisions.

30:27 Use relatable analogies to explain complex concepts.

33:50 Offer a detailed explanation for brake inspections.

34:49 Detailed vehicle inspection to justify service value.

40:06 Estimating meticulously ensures task continuity understanding.

41:57 Hard work can lead to owning repair shops.

45:01 Launching auto repair shop tech podcast soon.

Stay connected with us on social media:

• Facebook: AutoFix Auto Shop Coaching
• YouTube: AutoFix Auto Shop Coaching Channel
• Twitter: @AutoFixCoaching

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!